Failed to sign documents in Adobe Reader DC using digital certificate.

New Here ,
May 03, 2021 May 03, 2021

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Hello Community! I hope you are safe!


Today something very "strange" happened while I was trying sign digitally a document in ARDC. I have 3 digital certificate, of 3 different professionals (doctors), recorded in my computer. When I need to sign some document for them I ask their tokens. Today I needed to sign 2 documents of 2 different doctors, so I asked the token for the first doctor, once I received it I chose her signature from the list, put her token and everything worked as expected. When I asked to the second doctor her token, after to choose her name from the list of available certificates I had to cancel the operation, as her mobile was with problem. Since I couldn´t to sign the document digitally, I had to get a hard copy to collect her signature later. For my surprise her document (from the 2nd doctor) was correctly digitally signed even without put her token. 


What could have happened?


These are the versions of my ARDC:


Continuous release version: 2021.001.20150
File version: 21.001.20150.39313
AGM version: 4.030.00106
CoolType version: 5.014.00062
Core version: 21.256
JP2K version: 1.002.00003.48161

Security digital signatures and esignatures







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