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Field data on a PDF fillable form is not showing up.

New Here ,
Jun 15, 2023 Jun 15, 2023

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Hello all,


Fillable PDF forms linked to work are sent to a worker of mine via email. When viewing a file preview in Outlook Desktop, the form is presented and the field data is present in the appropriate fields. When you open the PDF with Reader or Acrobat Pro, the fields on the forms are empty. Fields can be highlighted for testing by clicking on them, and nothing is shown when a space is added to or deleted from a field. When the file is opened in MS Edge, all of the form field data is then accessible. Another one of my employees was able to open the identical form and examine the field data using their Acrobat XI.

 

It's urgent please help.

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PDF forms

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Adobe Employee ,
Jun 28, 2023 Jun 28, 2023

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Hi Amber30079514tnch,

 

Thank you for reaching out, and sorry about the delay in response.

 

Please let us know if the issue occurs with a particular form.

Would you mind sharing the PDF form with us so we can replicate the behavior on our end?

Share the screen recording of the opening PDF in Outlook and then in Acrobat. 

Share the Acrobat and OS version numbers on the machine.

 

Thanks,

Meenakshi

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