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File cannot be opened, although correct password.

Community Beginner ,
Feb 15, 2024 Feb 15, 2024

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I have the latest Acrobat Reader DC installed on my Windows 10 laptop Lenovo 450s. I get the error "incorrect password". Same problem encountered on the Android phone S21+. Another user is able to open this pdf file on his Android phone using the exact same password. 

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Community Expert ,
Feb 15, 2024 Feb 15, 2024

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What's the password? ...

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Community Beginner ,
Feb 15, 2024 Feb 15, 2024

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bbikpk1438c is the password for this pdf file. 

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Community Expert ,
Feb 17, 2024 Feb 17, 2024

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It doesn't seem to be the correct password. Are you 100% sure about it?

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Community Beginner ,
Feb 17, 2024 Feb 17, 2024

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Yes, I am 100% sure. The the same password worked on my borther's android phone.

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Community Expert ,
Feb 18, 2024 Feb 18, 2024

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In what application?

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Community Beginner ,
Feb 18, 2024 Feb 18, 2024

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It is default android pdf viewer on his phone. He didn't download any specific app for this purpose. I am waiting for his response if he can share app name. 

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Community Beginner ,
Feb 18, 2024 Feb 18, 2024

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It's WPS Office, which gets installed from base.apk on his android phone. 

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Community Beginner ,
Feb 19, 2024 Feb 19, 2024

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I am getting the same error when trying to open with the WPS Office app. This password protected pdf file was generated in India and my brother who is able to open it also lives in India. I live in USA. Is it possible that some password protected pdf files can be opened only in a specific County? 

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Community Expert ,
Feb 19, 2024 Feb 19, 2024

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No, not very likely, unless it's protected by DRM. It's more likely an encoding issue.

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Community Expert ,
Feb 16, 2024 Feb 16, 2024

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I get also the error "incorrect password".

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