File Conversion Issue

[Sharon Fleming]

I am having a problem getting my reader to work, here is the problem:

  I downloaded Adobe Reader X1 and installed it. I paid for a subscription for a year. I used the code sent to me to activated it. I am trying to convert a pdf doc to a word doc but all it tells me after it takes all the necessary information is "an error has occurred  while trying to access service. Any help you can give me to get my Adobe Read to work will be much appreciated.

[sb116]

Hi Sharon,

We checked at our end and seems to be working fine.

Please try logging out and log in again and then export the file.

Also, please confirm if its happening with a particular document or with all.

For now, you may try using the link below for the conversion of files and let me know how it goes:

https://cloud.acrobat.com/exportpdf

Thanks,

Supriya