Fill & Sign Crashes Adobe Reader DC

New Here ,
May 06, 2021 May 06, 2021

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I have a user who is experiencing an issue with Adobe Reader DC 32-bit version 21 in which we open the PDF which all works fine, but as soon as we click into Fill & Sign the application closes with no error report

 

This works fine with a version 18 of Adobe Reader DC but nothing newer. I've seen previous suggestions stating to turn off suggestions which hasn't helped, I've uninstalled the appication, removed everything from App Data and Regedit, restarted the machine and re-installed with no luck

 

Anyone got any ideas or someone from Adobe can take the dump files and let me know how to fix this issue?

 

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Crash or freeze , Windows

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Adobe Employee ,
May 07, 2021 May 07, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described, the application is crashing on using fill and sign  and you have already tried most of the troubleshooting steps with no luck

 

Please try to repair the installation (Win Only) and reboot the computer once go to Help > Repair Installation.

 

If it still doesn't work, please create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there

 

Also, please check out the help page https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html and see if that works for you

 

Regards

Amal

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