Fill & Sign not working on DocuSigned document

[ABC5]

We have DocuSigned a contract and sent it to a client for counter signature, but the client is unable use Fill & Sign in Adobe. I have tested it at my end and I get a message in Adobe saying "The author has specified which forms you can fill", but it will not let me add a signature anywhere. I have not amended anything in DocuSign to restrict this functionality and the issue appears to be at Adobe's end. Can someone please urgently assist?

[sangrover]

Hi,

Is the Sign tool in Fill and Sign disabled or you are unable to place the signature on the PDF?

Regards,
Sandeep Grover

[ABC5]

Hi Sandeep,

Fill & Sign is disabled (greyed out). Please see the below screenshot. 

Thanks

[sangrover]

Hi,

From the image it looks like that the PDF document has already been digitally signed. That is why the sign option in Fill and sign is disabled.

Regards,

Sandeep

[ABC5]

Hi Sandeep,

The document requires two signatures. The first signature was executed via DocuSign. The second signatory wished to use Adobe Fill & Sign to add their signature. It's at this point that we are experiencing the issue and the signatory is unable to add their signature in Adobe Reader (or Acrobat).

Thanks

[absethi]

Hi, 

For placing the more than one signature on a PDF you can use Digital Signature.

For accesing it you go to Tools-> certificates -.> Digital Signature.

For more information about Digital Signature you can refer https://helpx.adobe.com/in/acrobat/using/digital-ids.html

Thanks,

Abhinav Sethi