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When I have a PDF file open and I hit the FILL AND SIGN button, my document disappears and I am unable to do anything. What is going on here?
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My response was only to Ursula and the issue in the PDF shown in that screen shot, the issue there is different than the "blank Fill & Sign" issue this thread is about which is a bug that the engineering team is working on.
Thanks,
Josh
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Thanks Josh, sorry for the confusion!
-Strack
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I do not see any option to click below the answer on the page located at https://forums.adobe.com/message/8975442#8975442.
[Personal information removed by moderator]
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Thank you. My problem is now solved!
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Hi - I just recently started experiencing this problem on my Windows 8 PC running :
Adobe Acrobat Reader DC
2015 Release | Version 2015.023.20056
Version File Version: 15.023.20056. 16516
AGM Version 4.030.00067
CoolType Version 5.014.00017
Core Version 15.5888
JP2K Version 1.002.00002.37658
I've just updated - via Repair Installation to solve a problem with it not saving - went to blank - and fixed this by going to Preferences and unchecking - check Online (or similar). That worked and then did the repair - but didn't solve the Fill & Sign.
Hope you can fix this soon - it's tedious to take screen shots of pages, put them on Word, add signature graphic and re-PDF - so 5 years ago! 🙂
Suzy
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My son has got exactly the same problem on his Mac using the latest version of Acrobat DC; he was sent a form from his school and when he tried to use the fill & sign option the document disappears.
Any news? Any fixes?
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How is this problem not solved yet. Seriously, we are paying for a subscription when basic functionality does not work and it is taking months to fix it! How can Adobe not reproduce this issue when so many are experiencing the same thing?! I will terminate my subscription and try something else!
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Hi,
Sorry for the inconvenience caused to you guys. Could you please update to the latest version of Acrobat/Reader.
Just go to Help->Check for Updates. The latest version is 17.009.20044.
Please revert in case you experience the same issue after updating to the latest version.
Thanks and Regards,
Sandeep Grover
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That is the version I have. I have updated, uninstalled, reinstalled, restarted computer etc. nothing seems to help
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Same problem here:
Architecture: x86_64
Build: 15.23.20056.213124
AGM: 4.30.67
CoolType: 5.14.5
JP2K: 1.2.2.37658
Mac OS 10.12.5 (16F73)
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I had this same problem and was able to fix through phone tech support. Don't recall how but we worked it out.