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Fill & Sign Issues

New Here ,
Jan 12, 2016 Jan 12, 2016

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When I have a PDF file open and I hit the FILL AND SIGN button, my document disappears and I am unable to do anything. What is going on here?

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Adobe Employee ,
Aug 29, 2016 Aug 29, 2016

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My response was only to Ursula and the issue in the PDF shown in that screen shot, the issue there is different than the "blank Fill & Sign" issue this thread is about which is a bug that the engineering team is working on.

Thanks,

Josh

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New Here ,
Aug 30, 2016 Aug 30, 2016

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Thanks Josh, sorry for the confusion!

-Strack

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Community Beginner ,
Aug 31, 2016 Aug 31, 2016

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I do not see any option to click  below the answer on the page located at https://forums.adobe.com/message/8975442#8975442.

[Personal information removed by moderator]

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Community Beginner ,
Aug 30, 2016 Aug 30, 2016

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Thank you. My problem is now solved!

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New Here ,
Mar 01, 2017 Mar 01, 2017

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Hi - I just recently started experiencing this problem on my Windows 8 PC running :

Adobe Acrobat Reader DC

2015 Release | Version 2015.023.20056

Version File Version: 15.023.20056. 16516

AGM Version 4.030.00067

CoolType Version 5.014.00017

Core Version 15.5888

JP2K Version 1.002.00002.37658

I've just updated - via Repair Installation to solve a problem with it not saving - went to blank - and fixed this by going to Preferences and unchecking - check Online (or similar).  That worked and then did the repair - but didn't solve the Fill & Sign.

Hope you can fix this soon - it's tedious to take screen shots of pages, put them on Word, add signature graphic and re-PDF - so 5 years ago! 🙂

Suzy

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Community Beginner ,
Aug 02, 2016 Aug 02, 2016

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My son has got exactly the same problem on his Mac using the latest version of Acrobat DC; he was sent a form from his school and when he tried to use the fill & sign option the document disappears.

Any news? Any fixes?

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New Here ,
Apr 20, 2017 Apr 20, 2017

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How is this problem not solved yet. Seriously, we are paying for a subscription when basic functionality does not work and it is taking months to fix it! How can Adobe not reproduce this issue when so many are experiencing the same thing?! I will terminate my subscription and try something else!

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Adobe Employee ,
Apr 20, 2017 Apr 20, 2017

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Hi,

Sorry for the inconvenience caused to you guys. Could you please update to the latest version of Acrobat/Reader.

Just go to Help->Check for Updates. The latest version is 17.009.20044.

Please revert in case you experience the same issue after updating to the latest version.

Thanks and Regards,

Sandeep Grover

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New Here ,
Apr 21, 2017 Apr 21, 2017

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That is the version I have. I have updated, uninstalled, reinstalled, restarted computer etc. nothing seems to help

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New Here ,
May 31, 2017 May 31, 2017

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Same problem here:

Architecture: x86_64

Build: 15.23.20056.213124

AGM: 4.30.67

CoolType: 5.14.5

JP2K: 1.2.2.37658

Mac OS 10.12.5 (16F73)

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Community Beginner ,
Feb 22, 2018 Feb 22, 2018

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I had this same problem and was able to fix through phone tech support. Don't recall how but we worked it out.

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