First, how do I know version of Acrobat Reader that I have?

New Here ,
Feb 02, 2021 Feb 02, 2021

Copy link to clipboard

Copied

Immigration Canada won't let me download forms. It says my computer doesn't have Adobe Reader 8 or above. From what I see, I have Adobe Reader 13. How can I access the Canadian government forms???

 

TOPICS
General troubleshooting , How to , Mac

Views

217

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , Feb 03, 2021 Feb 03, 2021

Don't open the form in a browser.

Likes

Translate

Translate
Adobe Community Professional ,
Feb 03, 2021 Feb 03, 2021

Copy link to clipboard

Copied

Don't open the form in a browser.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 03, 2021 Feb 03, 2021

Copy link to clipboard

Copied

where should I open form?

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 03, 2021 Feb 03, 2021

Copy link to clipboard

Copied

In Adobe Reader.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 15, 2022 Jan 15, 2022

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 15, 2022 Jan 15, 2022

Copy link to clipboard

Copied

LATEST

Again, don't open it in the browser. Save the file then open it in Reader directly and it should work just fine.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 03, 2021 Feb 03, 2021

Copy link to clipboard

Copied

Hi Gramajoy

 

Hope you are doing well.

 

++ Adding to the correct suggestion by Bernd Alheit

 

Please download the PDF to your computer first and save it locally and then open it with Adobe Acrobat/Reader DC Application and check.

 

Let us know if you experience any trouble and need more help

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 03, 2021 Feb 03, 2021

Copy link to clipboard

Copied

You can always download a PDF file. Right-click the link and select Save Target As.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 03, 2021 Feb 03, 2021

Copy link to clipboard

Copied

PS. There's no such thing as "Adobe Reader 13". You can find the exact version number by going to Help - About Adobe Acrobat Reader.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 03, 2021 Feb 03, 2021

Copy link to clipboard

Copied

I'm using laptop. I can't download form at all because it says I don't have Adobe Reader 8 or above.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 03, 2021 Feb 03, 2021

Copy link to clipboard

Copied

You can. Right-click the link and select Save Target As. Then open the file directly in Reader.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 15, 2022 Jan 15, 2022

Copy link to clipboard

Copied

Yes. That is why I purchased Adobe subscription. But still I received message I should have Adobe Reade 8 higher.

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines