formatting lost saving Word for Mac file to PDF

Report · May 26, 2019

I have Office 365 for Mac and created a word document. I have adobe acrobat DC free version. I am saving the Word file to PDF. When I do the formatting changes and is unusable.

I have done this for years on older versions but cannot do on this new software. Is there a remedy?

Report · May 28, 2019

Hi there!

As per my understanding, you are saving a word document to .pdf format and formatting of pdf file isn't correct?

Adobe Reader is a free application, which doesn't let you do any conversion unless you don't have an active subscription of Export PDF or PDF Pack.

Your account information doesn't reflect any active subscription under it. So probably, you are just using Save As feature to save word doc to .pdf, not exporting .docx to .pdf. This is an inbuilt feature of Microsoft, and its conversion if based on its own mechanism.

Adobe Reader isn't playing any role here, and we don't have hold on conversion result. What best we can suggest here is to contact the MS to discuss the output of MS word document to PDF.

Let us know if you are using any Adobe service to create PDF.

Thanks,

Akanchha