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Found a higher version Adobe Acrobat Reader

New Here ,
Feb 19, 2023 Feb 19, 2023

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I get the following message popping up every hour or so on my Mac. I have searched the forum, and there seems to be no current solution. I am not even using the old Reader because I am using Pro. How do I stop these incessant notifications?

Screenshot 2023-02-19 at 11.16.15 AM.pngScreenshot 2023-02-19 at 11.17.36 AM.png

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Adobe Employee ,
Feb 21, 2023 Feb 21, 2023

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Hi @Matthew28483895h0n1 

 

Thanks for sharing the screenshot. 

Looking at the description, you seem to have been using Acrobat Pro. However, continue to get these pop-ups for the Acrobat Reader as well?

There's likely a chance you have had Reader installed and few files traces left. 

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Let us know if that helps.

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

 

Thanks,

Akanchha 

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