Freezed process Acrobat.exe when open pdf from installer

New Here ,
Nov 01, 2021 Nov 01, 2021

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Hello!

We've got trouble with our pdf.

If we run our Admin_guide.pdf from our installer, the Acrobat.exe process has been freezer. As a result, our users cannot read the document.

4TmQgY1KCi.png

But if we open the document as a file from Explorer or in Google Chrome, it'll be opened successfully.

Acrobat_pmu5I4ymlx.png

We use actual Acrobat Reader DC version (2021.007.20099) with default settings, but if we turn off Enable Protect mode, the document also opens from installer.

Acrobat_ebaSyX2wGd.png

We think that recommending to disable Protect mode to our users is a bad idea.

The question is, what's the right method of solving this problem.

TOPICS
Crash or freeze , General troubleshooting , View PDF

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LEGEND ,
Nov 01, 2021 Nov 01, 2021

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Perhaps your installer runs elevated? Don't call Reader from elevated code.

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New Here ,
Nov 01, 2021 Nov 01, 2021

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We have to run installer as Admin (Win UAC) for access to ProgramFiles. Is there a solution on how to call the pdf in this case and not face this problem?

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