Froezen white screen when opening READER on MAC

[IRENE28840941f0yk]

Hi there,

Whenever I open Reader, a white screen appears, and I can’t seem to get rid of it. I’ve tried clicking the ESC button, restarting the program, and even rebooting the computer, but nothing works.

Could you please assist me with this issue?

[Tariq Ahmad Dar]

Hi @IRENE28840941f0yk, 

Sorry for the troubled experience and delayed response.

Once that is done, you may try uninstalling Reader using this cleaner tool: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html. Then, try reinstalling Reader and checking the issue. 

 If the issue persists, please help us with the logs. You may use the diagnostic utility from this help page: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html. This tool will allow you to upload logs from your machine to our server directly and share the Unique log ID. Ensure Advance logging is checked. 

Thank you for your patience and understanding as we work to make things right.

~Tariq 

[JR Boulay]

[MOVED TO THE ACROBAT READER DISCUSSIONS]