Geen pdf file openen na installatie Windows 10, 32 bit

[Guest]

Office 2019 opnieuw geinstalleerd, Windows 10, 32 bit instelling.

Adobe Reader DC downloaden en installeren.

Link staat op bureaublad

1) bij klik op link op bureaublad: er gebeurt niets

2) bij dubbelklik op een pdf bestand: er gebeurt niets

Wat kan het probleem zijn ?

E. van Roessel

[Personal Information removed by Moderator]

[Amal.]

Hi E. van

We are sorry for the trouble. As described above, the application is not working when you try to open a link or a PDF file.

We need some more information for a better understanding:

• Is this a behavior with a particular PDF file or with all the PDFs you try to open on your computer?
• Are you getting any error message or code while opening the PDF file?
• What is the version of the Adobe Acrobat Reader DC installed? To check the version of the application please use the link: https://helpx.adobe.com/acrobat/kb/identify-product-version.html
  Make sure you have the latest version 19.21.20061 installed. Go to Help > Check for Updates. You may also, manually download the patch using the link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Please try to repair the installation. Go to Help > Repair Installation. If it doesn't work try to reset the preferences to default as described in the link here: How to reset Acrobat Preference settings to def... | Adobe Community

If it still doesn't work

• Please remove the application using the Acrobat Cleaner Tool here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
• Reboot the Computer
• Reinstall the application from the link here: Adobe - Adobe Acrobat Reader DC Distribution

Let us know how it goes

Regards

Amal