Handwritten signature image - changing appearance when inserted

[Natalie257538841wdz]

When I use the image of my handwritten signature to sign a pdf doc, it's now suddenly looking different once inserted on the document. It always looked the same on the pdf as it looks in it's saved jpg file, and if I edited the jpg - like made it lighter for example - the way it appeared once inserted on the pdf would match and it would also be lighter. Now regardless of how I edit or change the way my signature looks in the jpg file, on the pdf file it keeps looking the same - dark, dark black with thick scraggly lines. See attached side-by-side the way signature looks as a jpg on the left, and they way it looks once inserted on the pdf?? I've tried changing the settings in preferances but it doesn't make a difference. Is there a way I can make my handwritten signature look like a proper handwritten signature again?

[David37572047wkt0]

I am in IT support, and I have a user who is experiencing what seems like the same issue. 

Does anyone have any suggestions?

It used to look like this:

And now it is like this:

Use has not changed the image, but the way it appears has changed.

Thanks!

[Meenakshi Negi]

Hi David37572047wkt0,

Thank you for reaching out.

Please let us know if this happens with all the files or a particular one.

Share the application and OS version on the machine. Did you check if the signature appears like this after saving it or when applying?

Would you mind sharing the initial file so we can reproduce the issue?

Thanks,

Meenakshi

[David37572047wkt0]

Hi,

The change in how the signature looks when applied to the document, is the same to any document that she is signing.

She's using Adobe Acrobat Pro on Windows 10 Enterprise.  It appears like this when applying.  Saving preserves the signature.

I don't have acccess to the signature file.