Help! Every time I open an Adobe with comments the comments field opens up

[vincent36926644bzah]

I keep trying to disable this.  I go to "preferences" and then unclick the "show comments pane with a pdf with comments is opened" but after I save and close it, when I reopen it that box is ticked again?!?!

Can someone PLEASE help on this?  How can I permanently disable this so when I open up a PDF the comments section doesn't open?  THANK YOU!!!

[Meenakshi Negi]

Hi vincent36926644bzah,

Thank you for reaching out, and sorry about the delay in response.

Please try repairing the installation. In Acrobat Reader, go to Menu > Help > Repair Installation.

If that does not help, try reinstalling the application using the following steps:
- Remove the application and run the cleaner tool (https://adobe.ly/45fjRBG).
- Reboot the machine
- Install Adobe Acrobat Reader from the following page: https://adobe.ly/3VrVttk;

Let us know if the issue still occurs.

Thanks,

Meenakshi