Help with Adobe on iphone

New Here ,
Jun 19, 2021 Jun 19, 2021

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I continue to receive a message stating the document I am trying to load requires Adobe reader eight or higher. It states I may not have the Adobe reader installed or I am doing in an environment that may not be properly configured to use Adobe reader. I've never had an issue reading document on my phone before. What do I do?

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General troubleshooting

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Adobe Community Professional ,
Jun 19, 2021 Jun 19, 2021

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Does you open the document in a browser?

What happens when you open the document in Acrobat Reader?

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New Here ,
Jun 19, 2021 Jun 19, 2021

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I have only tried to open it after logging in through my email. I have not tried to open it in Adobe. I never had to do that before.

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LEGEND ,
Jun 20, 2021 Jun 20, 2021

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The message does not say so but it means you need to open it in Acrobat Reader (or Acrobat) - not any other app, not a browser, not an email app - AND you need to use it on Mac or Windows. There is no solution to read it on iPhone, even though there is an Acrobat Reader app.

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