• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Help with Adobe on iphone

New Here ,
Jun 19, 2021 Jun 19, 2021

Copy link to clipboard

Copied

I continue to receive a message stating the document I am trying to load requires Adobe reader eight or higher. It states I may not have the Adobe reader installed or I am doing in an environment that may not be properly configured to use Adobe reader. I've never had an issue reading document on my phone before. What do I do?

TOPICS
General troubleshooting

Views

442

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 19, 2021 Jun 19, 2021

Copy link to clipboard

Copied

Does you open the document in a browser?

What happens when you open the document in Acrobat Reader?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 19, 2021 Jun 19, 2021

Copy link to clipboard

Copied

I have only tried to open it after logging in through my email. I have not tried to open it in Adobe. I never had to do that before.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jun 20, 2021 Jun 20, 2021

Copy link to clipboard

Copied

LATEST

The message does not say so but it means you need to open it in Acrobat Reader (or Acrobat) - not any other app, not a browser, not an email app - AND you need to use it on Mac or Windows. There is no solution to read it on iPhone, even though there is an Acrobat Reader app.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines