How do I update reader?

[jenniferh6960601]

I need to update my adobe reader...please help

[Liam Dilley]

Hi there,

You always need to provide a bit more information than the above for people to be able to help you. Please also note you are posting in a forum about system updates for the Adobe Business Catalyst solution (Wrong place)

[Test Screen Name]

I see your message is moved. Please tell us

1. What version you have exactly - let us know if you need Help finding out

2. Exactly why you feel you need to update. Please quote any messages in full but do not email pictures.

[jenniferh6960601]

I don’t know which version I have.The epay from my work won’t download anymore and the IT guy

at work said I need to update my adobe account.

Jennifer

Sent from my iPad

[Test Screen Name]

Ok, here's how to find out.

1. Start Acrobat Reader.

2. Use Help > About Acrobat Reader.

3. Look for a number like 11.5.44 or 2015.234.33455

4. Let us know what you see (please type it out carefully, don't try to email a picture)

[jenniferh6960601]

18.10.00 (20181005.153643)

Sent from my iPad

[Test Screen Name]

Ah, is this Acrobat Reader on your iPad? Or is it on Mac, or Windows, or something else?

[jenniferh6960601]

On my iPad

Sent from my iPad

[Test Screen Name]

18.10.0.0 is the very latest iPad Acrobat Reader. There isn't another one. Were you at one time able to open this "epay" (whatever that is) on your iPad? Or did you use a Mac or Windows?

[jenniferh6960601]

I have always been able to open the epay but now it’s not

Sent from my iPad

[Test Screen Name]

Ok, updating isn't your answer. Can you tell us a little about what an epay is, and please tell us exactly what happens when you try to open it?

[jenniferh6960601]

Epay is my online pay statement for work.When I try to download it tries to do it then stops.

Everything was fine for literally years and all of the sudden it doesn’t work.

Sent from my iPad

[jenniferh6960601]

Btw...thanks for trying to help me.

Sent from my iPad

[Test Screen Name · Accepted solution]

Hmm, I think your best bet at the moment is to tell your IT guy that your Acrobat Reader on your iPad is up to date, and ask him what to do next. It probably needs specialist knowledge of how your epay stuff works (or why it doesn't). Good luck!