How to enable scroll bar?

[EQuijano]

Acrobat Reader 11 (XI) : No scroll bar on the right, and I cannot find the option in "preferences" to enable it. Annoying to have to "grab and pull up" all the time. How do I enable it?

Thanks.

[MeenakshiNegi]

Hi Anna28355673w3e9 and Saraswati2,

We appreciate your valuable feedback! 

This has been reported to the team, and they are working on this. We will update once we get any information from the team on this.

We appreciate your patience.

Thanks,

Meenakshi

[marki23705172]

This new version, 2023.006.20320, is creating big headaches for professional users who depend on these tools. Adobe acknowledges that they've updated the scrolling framework, but they won't acknowledge that by doing so they've debilitated a large number of their users. Either that, or they haven't figured it out yet.  

Here's what I did, but this works for Reader only. If you have a CC subscription for Acrobat Pro, I'm not sure that you can download it from anywhere but the CC app -- which no longer gives the user the option for rolling back to a previous version. 

1.  Uninstall the CC version. 

2.  Download the non subscription version from here, then install it. 

3.  In an open document, move the cursor to the right near where the scroll bar should be.

4.  Press alt-down, then grab the scroller with index finger and thumb on the trackpad.  As long as you keep your thumb on the trackpad, the scroll bar will stay there. (I happen to be writing this on a laptop; I'm sure there's some equivalent using a mouse.) 

Also, keep in mind that alt–shift–down-arrow and up-arrow allows you to move page by page through the document. You can also go to specific pages with command-shift-N, or typing in the new page number on tool bar on the right side. 

[marki23705172]

UPDATE: The alt-down-arrow move to make the scrollbar appear, described above, does seem to work in the CC version of both Acrobat Pro and Reader. 

[saltwatertrout]

You don't have to uninstall the CC version. If you just go to View>Disable New Acrobat you can get the old version back. That might not be the exact right words, since I've already done it, so what I see now is Enable New Acrobat, which I wouldn't do if you paid me.

They claim that will remain the default (the old version) unless you change it. They also claimed that View/show/hide>scroll bars would work, but that's not a thing, so I don't believe much that they say. He even tried accessing my computer remotely (this is for the older version) and couldn't make the scroll bars reappear. Thanks for nothing.

I had crashing issues with it all day as well and I have a call scheduled in the morning if anyone has any more details they want to add for me to share.

[redmannsk]

Dont have "View/show/hide>scroll bars" in my tools. Today new update, still not woking. Neither Scroll bars nor Page size.

[iamfirtree]

I don't have anything hinting at Disable New Acrobat. I've looked through everything. I'm so sick of Adobe. Disgusting that we have to pay montly to be frustrated.

[iamfirtree]

Doesn't work on mine (Mac, Ventura). Scroll bars still don't show. Just advances to the next page.

[waihua]

hello, How about macbook pro?

[Laurence5FC4]

How do you enable the scroll bars on Mac that is not a touch device?

[charles23949818qzld]

Popping in as a Mac user to say that--seriously, this scrollbar thing is realllllly frustrating. 

[wrkmpls]

Thank you EQuijano!  Thank you NOT Adobe for burying this setting and making it as NON-INTUITIVE as you possibly could.

[Winifred5EEC]

How do you do this on a MacPro laptop?  I have tried everything. Including your suggestion above. There is no Never in the Touch Mode pop-up option.

[robins44927806]

The only thing I've found that works on a Mac is to do what is said above and then use the arrow keys to scroll left and right and the wheel on the mouse to go up and down, which is a total pain in the butt! I just don't undestand why Adobe thinks it's a great idea to make this program nearly unusable with the update. So Frustrating!

[komeil23448607l984]

just disable touch mode in

view > show/hide > toolbaritems > touch mode

[Vinita25230440q284]

Thank you so much for this. Couldn't find it anywhere else. It worked for me!

[Heather25808691zl38]

I set the Touch Mode to "Never" but the scroll bar still isn't showing up on my end 😞 

[K29136158upbi]

Some docs now have a vertical scroll bar, others do not.  It is maddening.  

[SQLRV]

Thank you!! This drove me bonkers until I found this post!!

[iamfirtree]

This is nuts! I am having the same problem. None of the suggestions work. Mac. Ventura. If I manually move the page to change it's size, a scroll bar appears for a moment but if I release the page and try to grab it, it disappears. Why oh why do updates make things worse/harder? Software is becoming less intuitive, we have to do more steps to accomplish what we used to in shorter time. This is a time waster. Give us the scroll bar. All the time. Easily. Give the option to turn it off, but it should be always on by default. 

[iamfirtree]

And, page size doesn't show anymore either.  I have it enabled in preferences, but doesn't work. Please make these things work again.

[KS325498229h5v]

This is so annoying.  Scroll bar has disappeared in Adobe Acrobat Pro on my Macs.  The only temp solution I've found is to hold the cursor where the scroll bar should be, then hit the down arrow key for the scroll bar to pop up so that I can use it.  But it will disappear once I've released the mouse.  I'll have to repeat for it to show up again.

[MeenakshiNegi]

Hi all,

We appreciate your valuable feedback! 

This has been reported to the team, and they are working on this. We will update once we get any information from the team on this.

We appreciate your patience.

Thanks,

Meenakshi

[dominikh4801863]

Really?? One of the most important tools in daily work does not work and Adobe does still not provide any solution??

[MeenakshiNegi]

Hi dominikh4801863,

Thank you for reaching out, and sorry about the trouble caused.

This has been reported to the team, and they are working on this. In the meantime, please refer to the information provided in the following post: https://community.adobe.com/t5/acrobat-discussions/acrobat-scroll-framework-upgrades-for-macos/td-p/....

Thanks,

Meenakshi