How to fix this bug

Community Beginner ,
Apr 13, 2021 Apr 13, 2021

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i have used this program for many years and had no issues. However the last 6 months every time i click on screen in adobe DC reader the screen converts to this. ive reinstalled the program 3 times and have no clue where to go to from here.IMG_20210413_094119.jpgIMG_20210413_094136.jpg

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Crash or freeze , General troubleshooting , How to

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Community Expert ,
Apr 13, 2021 Apr 13, 2021

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If you haven't already, I'd suggest using the cleaner tool to uninstall the application completely.
http://labs.adobe.com/downloads/acrobatcleaner.html
Download from: Adobe Acrobat Reader DC Install for all versions 

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Community Beginner ,
Apr 13, 2021 Apr 13, 2021

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Thank you for the assistance. i just tried this and it still seems to be doing the same thing.

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Community Expert ,
Apr 13, 2021 Apr 13, 2021

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Can you confirm if this happens with any PDF or just some?

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Community Beginner ,
Apr 14, 2021 Apr 14, 2021

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i can confirm it happens with every one I open.

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Community Expert ,
Apr 13, 2021 Apr 13, 2021

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Moved to the Acrobat Reader forum

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