How to prevent reader DC to crash on MacOS?

Report · May 13, 2018

Dear all,

I am trying to run Adobe Reader DC on my macbook pro and I cannot manage.

Irrespective of whether I install Adobe from the Adobe website or through home brew, it installs fine but crashes at opening (segmentation fault).

I have uninstalled the software and reinstalled it many times, but it never worked!

Note: since the crash is immediate, I cannot have access to any options or what-ever from the reader.

I have attached here the crash report from Apple which provides detailed information on my system.

My system is working perfectly fine with any other software.

Process: AdobeReader [32440]

Path: /Applications/Adobe Acrobat Reader DC.app/Contents/MacOS/AdobeReader

Identifier: com.adobe.Reader

Version: 18.011.20035 (18.011.20035)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: AdobeReader [32440]

User ID: 501

Date/Time: 2018-05-13 11:39:36.862 +0200

OS Version: Mac OS X 10.13.4 (17E202)

Report Version: 12

Anonymous UUID: 4941C822-484D-9E28-E671-F3E72E19DFCE

Sleep/Wake UUID: 2F8257EB-8ADD-4222-AF8D-0989F65242A1

Time Awake Since Boot: 520000 seconds

Time Since Wake: 8600 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000888

Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11

Termination Reason: Namespace SIGNAL, Code 0xb

Terminating Process: exc handler [0]

VM Regions Near 0x888:

-->

__TEXT 000000010aa59000-000000010aa5a000 [ 4K] r-x/rwx SM=COW [/Applications/Adobe Acrobat Reader DC.app/Contents/MacOS/AdobeReader]

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libsystem_pthread.dylib 0x00007fff51b2034c pthread_mutex_lock + 0

1 com.adobe.Acrobat.framework 0x000000010b4beef3 0x10b45a000 + 413427

2 com.adobe.Acrobat.framework 0x000000010c653552 0x10b45a000 + 18847058

3 com.adobe.Acrobat.framework 0x000000010c652ed2 0x10b45a000 + 18845394

4 com.adobe.Acrobat.framework 0x000000010c653049 0x10b45a000 + 18845769

5 com.adobe.Acrobat.framework 0x000000010baf605b 0x10b45a000 + 6930523

6 com.adobe.Acrobat.framework 0x000000010baf58cf 0x10b45a000 + 6928591

7 com.adobe.Acrobat.framework 0x000000010c1e2cfb 0x10b45a000 + 14191867

8 com.adobe.Acrobat.framework 0x000000010b4b96ee 0x10b45a000 + 390894

9 com.adobe.Acrobat.framework 0x000000010b4b9d70 0x10b45a000 + 392560

10 com.adobe.Acrobat.framework 0x000000010b6139b9 0x10b45a000 + 1808825

11 com.adobe.Acrobat.framework 0x000000010b60d051 0x10b45a000 + 1781841

12 com.adobe.Acrobat.framework 0x000000010b60dff3 0x10b45a000 + 1785843

13 com.adobe.Acrobat.framework 0x000000010ba42b47 0x10b45a000 + 6196039

14 com.adobe.Acrobat.framework 0x000000010ba3da66 0x10b45a000 + 6175334

15 com.adobe.Acrobat.framework 0x000000010b467ab0 0x10b45a000 + 55984

16 com.adobe.Acrobat.framework 0x000000010b466ebe 0x10b45a000 + 52926

17 com.adobe.Acrobat.framework 0x000000010b4669a6 0x10b45a000 + 51622

18 com.apple.CoreFoundation 0x00007fff29505f2c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

19 com.apple.CoreFoundation 0x00007fff29505dfa _CFXRegistrationPost + 458

20 com.apple.CoreFoundation 0x00007fff29505b31 ___CFXNotificationPost_block_invoke + 225

21 com.apple.CoreFoundation 0x00007fff294c38d0 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1664

22 com.apple.CoreFoundation 0x00007fff294c2a07 _CFXNotificationPost + 599

23 com.apple.Foundation 0x00007fff2b5c58c7 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66

24 com.apple.AppKit 0x00007fff26bbe206 -[NSApplication _postDidFinishNotification] + 313

25 com.apple.AppKit 0x00007fff26bbde4f -[NSApplication _sendFinishLaunchingNotification] + 220

26 com.apple.AppKit 0x00007fff26a90ab3 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 562

27 com.apple.AppKit 0x00007fff26a906e9 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 690

28 com.apple.Foundation 0x00007fff2b608714 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 287

29 com.apple.Foundation 0x00007fff2b608592 _NSAppleEventManagerGenericHandler + 102

30 com.apple.AE 0x00007fff2a5e1dd0 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 1788

31 com.apple.AE 0x00007fff2a5e1677 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 41

32 com.apple.AE 0x00007fff2a5e1565 aeProcessAppleEvent + 383

33 com.apple.HIToolbox 0x00007fff287e84a0 AEProcessAppleEvent + 55

34 com.apple.AppKit 0x00007fff26a8bd32 _DPSNextEvent + 2788

35 com.apple.AppKit 0x00007fff27221e34 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3044

36 com.apple.AppKit 0x00007fff26a80885 -[NSApplication run] + 764

37 com.adobe.Acrobat.framework 0x000000010b465f86 0x10b45a000 + 49030

38 com.adobe.Acrobat.framework 0x000000010b464991 RunAcrobat + 241

39 com.adobe.Reader 0x000000010aa59f47 main + 86

40 libdyld.dylib 0x00007fff5180a015 start + 1

Thread 1:

0 libsystem_kernel.dylib 0x00007fff5195b292 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff51b2220e _pthread_wqthread + 1552

2 libsystem_pthread.dylib 0x00007fff51b21be9 start_wqthread + 13

Thread 2:

0 libsystem_kernel.dylib 0x00007fff5195b292 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff51b22009 _pthread_wqthread + 1035

2 libsystem_pthread.dylib 0x00007fff51b21be9 start_wqthread + 13

Thread 3:

0 libsystem_kernel.dylib 0x00007fff5195b292 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff51b22009 _pthread_wqthread + 1035

2 libsystem_pthread.dylib 0x00007fff51b21be9 start_wqthread + 13

Thread 4:

0 libsystem_kernel.dylib 0x00007fff5195b292 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff51b2220e _pthread_wqthread + 1552

2 libsystem_pthread.dylib 0x00007fff51b21be9 start_wqthread + 13

Thread 5:

0 libsystem_kernel.dylib 0x00007fff5195b292 __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff51b22009 _pthread_wqthread + 1035

2 libsystem_pthread.dylib 0x00007fff51b21be9 start_wqthread + 13

Thread 6:

0 libsystem_kernel.dylib 0x00007fff5195aa1e __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x00007fff51b23589 _pthread_cond_wait + 732

2 com.adobe.AGM 0x000000010abc82d0 0x10abbb000 + 53968

3 com.adobe.AGM 0x000000010abc820d 0x10abbb000 + 53773

4 com.adobe.AGM 0x000000010af565a5 0x10abbb000 + 3782053

5 libsystem_pthread.dylib 0x00007fff51b22661 _pthread_body + 340

6 libsystem_pthread.dylib 0x00007fff51b2250d _pthread_start + 377

7 libsystem_pthread.dylib 0x00007fff51b21bf9 thread_start + 13

Thread 7:

0 libsystem_kernel.dylib 0x00007fff5195aa1e __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x00007fff51b23589 _pthread_cond_wait + 732

2 com.adobe.AGM 0x000000010abc82d0 0x10abbb000 + 53968

3 com.adobe.AGM 0x000000010abc820d 0x10abbb000 + 53773

4 com.adobe.AGM 0x000000010af565a5 0x10abbb000 + 3782053

5 libsystem_pthread.dylib 0x00007fff51b22661 _pthread_body + 340

6 libsystem_pthread.dylib 0x00007fff51b2250d _pthread_start + 377

7 libsystem_pthread.dylib 0x00007fff51b21bf9 thread_start + 13

Thread 8:

0 libsystem_kernel.dylib 0x00007fff5195aa1e __psynch_cvwait + 10

1 libsystem_pthread.dylib 0x00007fff51b23589 _pthread_cond_wait + 732

2 com.adobe.AGM 0x000000010abc82d0 0x10abbb000 + 53968

3 com.adobe.AGM 0x000000010abc820d 0x10abbb000 + 53773

4 com.adobe.AGM 0x000000010af565a5 0x10abbb000 + 3782053

5 libsystem_pthread.dylib 0x00007fff51b22661 _pthread_body + 340

6 libsystem_pthread.dylib 0x00007fff51b2250d _pthread_start + 377

7 libsystem_pthread.dylib 0x00007fff51b21bf9 thread_start + 13

Thread 0 crashed with X86 Thread State (64-bit):

rax: 0x0000000000000888 rbx: 0x0000000000000000 rcx: 0x00007f98d0026000 rdx: 0x0000000000000004

rdi: 0x0000000000000888 rsi: 0x0000000000000004 rbp: 0x00007ffee51a4770 rsp: 0x00007ffee51a4738

r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x00007fff83b69728 r11: 0x00007f98cf7049a0

r12: 0x05090fcd53fa00fc r13: 0x000060000009e000 r14: 0x0000000000000000 r15: 0x0000000000000888

rip: 0x00007fff51b2034c rfl: 0x0000000000010206 cr2: 0x0000000000000888

Logical CPU: 2

Error Code: 0x00000004

Trap Number: 14

Binary Images:

0x10aa59000 - 0x10aa59fff +com.adobe.Reader (18.011.20035 - 18.011.20035) <9F69398A-30AA-3B49-BFA8-6235F6B94737> /Applications/Adobe Acrobat Reader DC.app/Contents/MacOS/AdobeReader

0x10aa5e000 - 0x10aba3ff7 +com.adobe.ACE (AdobeACE 2.20.02.39851 - 2.20.02.39851) <2A4A6267-20BC-325C-931C-E227220B7650> /Applications/Adobe Acrobat Reader DC.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE

0x10abbb000 - 0x10b102ff7 +com.adobe.AGM (AdobeAGM 4.30.74.1 - 4.30.74.1) <C9338430-DD29-3091-8F3B-BCC5A1D2792E> /Applications/Adobe Acrobat Reader DC.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM

0x10b1bc000 - 0x10b1d8ffb +com.adobe.BIB (AdobeBIB 1.2.03.39851 - 1.2.03.39851) <63152A89-179C-3DE0-94B8-2ED83DA0CC8C> /Applications/Adobe Acrobat Reader DC.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB

0x10b1e2000 - 0x10b318fff +com.adobe.AIDE (1.5.0 - 1.5.0.34124) <CE69D37F-2D03-3B1D-8E63-C04CCC3FC37A> /Applications/Adobe Acrobat Reader DC.app/Contents/Frameworks/AIDE.framework/Versions/A/AIDE

0x10b388000 - 0x10b38bfff +com.adobe.AdobeCrashReporter (7.3 - 7.3.2) <F09CBDBF-D0F2-3E8B-A039-EC311CD1CCA1> /Applications/Adobe Acrobat Reader DC.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter

0x10b3bc000 - 0x10b4069df dyld (551.3) <AFAB4EFA-7020-34B1-BBEF-0F26C6D3CA36> /usr/lib/dyld

0x10b45a000 - 0x10d101fff +com.adobe.Acrobat.framework (18.011.20035 - 18.011.20035) <9527D6EF-AF8A-3F40-BD0F-5D48428179AE> /Applications/Adobe Acrobat Reader DC.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat

0x10d443000 - 0x10d735ffb +com.adobe.CoolType (AdobeCoolType 5.14.05.39888 - 5.14.05.39888) <996BA943-548E-32A9-9842-A3382AC38AC6> /Applications/Adobe Acrobat Reader DC.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType

0x7fff25646000 - 0x7fff25825fff com.apple.avfoundation (2.0 - 1535.42) <A4E74521-3C02-329A-BCB7-C2C4308DECD4> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation

0x7fff25826000 - 0x7fff258dffff com.apple.audio.AVFAudio (1.0 - ???) <ECE63BA3-4344-3522-904B-71F89677AC7D> /System/Library/Frameworks/AVFoundation.framework/Versions/A/Frameworks/AVFAudio.framework/Versions/A/AVFAudio

0x7fff259e5000 - 0x7fff259e5fff com.apple.Accelerate (1.11 - Accelerate 1.11) <8632A9C5-19EA-3FD7-A44D-80765CC9C540> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

0x7fff259fd000 - 0x7fff25efbfc3 com.apple.vImage (8.1 - ???) <A243A7EF-0C8E-3A9A-AA38-44AFD7507F00> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage

0x7fff25efc000 - 0x7fff26056fe3 libBLAS.dylib (1211.50.2) <62C659EB-3E32-3B5F-83BF-79F5DF30D5CE> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib

0x7fff26057000 - 0x7fff26085fef libBNNS.dylib (38.1) <7BAEFDCA-3227-3E07-80D8-59B6370B89C6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBNNS.dylib

0x7fff26086000 - 0x7fff26445ff7 libLAPACK.dylib (1211.50.2) <40ADBA5F-8B2D-30AC-A7AD-7B17C37EE52D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib

0x7fff26446000 - 0x7fff2645bff7 libLinearAlgebra.dylib (1211.50.2) <E8E0B7FD-A0B7-31E5-AF01-81781F71EBBE> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLinearAlgebra.dylib

0x7fff2645c000 - 0x7fff26461ff3 libQuadrature.dylib (3) <3D6BF66A-55B2-3692-BAC7-DEB0C676ED29> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libQuadrature.dylib

0x7fff26462000 - 0x7fff264e2fff libSparse.dylib (79.50.2) <0DC25CDD-F8C1-3D6E-B472-8B060708424F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libSparse.dylib

0x7fff264e3000 - 0x7fff264f6fff libSparseBLAS.dylib (1211.50.2) <722573CC-31CC-34B2-9032-E4F652A9CCFE> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libSparseBLAS.dylib

0x7fff264f7000 - 0x7fff266a4fc3 libvDSP.dylib (622.50.5) <40690941-CF89-3F90-A0AC-A4D200744A5D> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib

0x7fff266a5000 - 0x7fff26756fff libvMisc.dylib (622.50.5) <BA2532DF-2D68-3DD0-9B59-D434BF702AA4> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib

0x7fff26757000 - 0x7fff26757fff com.apple.Accelerate.vecLib (3.11 - vecLib 3.11) <54FF3B43-E66C-3F36-B34B-A2B3B0A36502> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib

0x7fff26a4a000 - 0x7fff278a8fff com.apple.AppKit (6.9 - 1561.40.112) <C839B0C1-F7EE-3056-985C-63CF1A030EC4> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

0x7fff278fa000 - 0x7fff278fafff com.apple.ApplicationServices (48 - 50) <8DA47D38-B07B-3AE2-B343-4579864430C6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices

0x7fff278fb000 - 0x7fff27961fff com.apple.ApplicationServices.ATS (377 - 445.3) <000C4E9F-E0D9-371D-B304-83BA37460724> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS

0x7fff279fa000 - 0x7fff27b1cfff libFontParser.dylib (222.1.4) <FF68FAF6-70BB-3E39-A263-E17B6F5E00D0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib

0x7fff27b1d000 - 0x7fff27b67ff7 libFontRegistry.dylib (221.3) <C84F7112-4764-3F4B-9FBA-4A022CF6346B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib

0x7fff27ca9000 - 0x7fff27cadff3 com.apple.ColorSyncLegacy (4.13.0 - 1) <A5FB2694-1559-34A8-A3D3-2029F68A63CA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSyncLegacy.framework/Versions/A/ColorSyncLegacy

0x7fff27d4d000 - 0x7fff27d9fffb com.apple.HIServices (1.22 - 624) <828E189A-62F9-3961-8A89-22F508870CC5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices

0x7fff27da0000 - 0x7fff27daefff com.apple.LangAnalysis (1.7.0 - 1.7.0) <B65FF7E6-E9B5-34D8-8CA7-63D415A8A9A6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis

0x7fff27daf000 - 0x7fff27dfbfff com.apple.print.framework.PrintCore (13.4 - 503.2) <B90C67C1-0292-3CEC-885D-F1882CD104BE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore

0x7fff27dfc000 - 0x7fff27e36fff com.apple.QD (3.12 - 404.2) <38B20AFF-9D54-3B52-A6DC-C0D71380AA5F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD

0x7fff27e37000 - 0x7fff27e43fff com.apple.speech.synthesis.framework (7.5.1 - 7.5.1) <84ADDF38-36F1-3D3B-B28D-8865FA10FCD7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis

0x7fff27e44000 - 0x7fff280d1ff7 com.apple.audio.toolbox.AudioToolbox (1.14 - 1.14) <87D81714-F167-39F5-B5E7-A7A432EDAB5B> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

0x7fff280d3000 - 0x7fff280d3fff com.apple.audio.units.AudioUnit (1.14 - 1.14) <513C9A4B-4F6D-3A21-921F-2CA101B97830> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

0x7fff283f5000 - 0x7fff2878fff7 com.apple.CFNetwork (897.15 - 897.15) <0C03AF39-3527-3E0D-8413-8E1B2A962F0D> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork

0x7fff287a4000 - 0x7fff287a4fff com.apple.Carbon (158 - 158) <F8B370D9-2103-3276-821D-ACC756167F86> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon

0x7fff287a5000 - 0x7fff287a8ffb com.apple.CommonPanels (1.2.6 - 98) <2391761C-5CAA-3F68-86B7-50B37927B104> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels

0x7fff287a9000 - 0x7fff28aaefff com.apple.HIToolbox (2.1.1 - 911.10) <BF7F9C0E-C732-3FB2-9BBC-362888BDA57B> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox

0x7fff28aaf000 - 0x7fff28ab2ffb com.apple.help (1.3.8 - 66) <DEBADFA8-C189-3195-B0D6-A1F2DE95882A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help

0x7fff28ab3000 - 0x7fff28ab8fff com.apple.ImageCapture (9.0 - 9.0) <23B4916F-3B43-3DFF-B956-FC390EECA284> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture

0x7fff28ab9000 - 0x7fff28b4effb com.apple.ink.framework (10.9 - 221) <5206C8B0-22DA-36C9-998E-846EDB626D5B> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink

0x7fff28b4f000 - 0x7fff28b69ff7 com.apple.openscripting (1.7 - 174) <1B2A1F9E-5534-3D61-83CA-9199B39E8708> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting

0x7fff28b8a000 - 0x7fff28b8bfff com.apple.print.framework.Print (12 - 267) <3682ABFB-2561-3419-847D-02C247F4800D> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print

0x7fff28b8c000 - 0x7fff28b8eff7 com.apple.securityhi (9.0 - 55006) <C1406B8D-7D05-3959-808F-9C82189CF57F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI

0x7fff28b8f000 - 0x7fff28b95fff com.apple.speech.recognition.framework (6.0.3 - 6.0.3) <2ED8643D-B0C3-3F17-82A2-BBF13E6CBABC> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition

0x7fff28cb6000 - 0x7fff28cb6fff com.apple.Cocoa (6.11 - 22) <4CF8E31C-B5C7-367B-B73D-1A8AC8E41B7F> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

0x7fff28cc4000 - 0x7fff28d7dfff com.apple.ColorSync (4.13.0 - 3325) <D283C285-447D-3258-A7E4-59532123B8FF> /System/Library/Frameworks/ColorSync.framework/Versions/A/ColorSync

0x7fff28f0a000 - 0x7fff28f9dff7 com.apple.audio.CoreAudio (4.3.0 - 4.3.0) <6E3F958D-79BB-3658-99AD-59F16BF756F1> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

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0x7fff516a5000 - 0x7fff516afff3 libcommonCrypto.dylib (60118.50.1) <029F5985-9B6E-3DCB-9B96-FD007678C6A7> /usr/lib/system/libcommonCrypto.dylib

0x7fff516b0000 - 0x7fff516b7fff libcompiler_rt.dylib (62) <968B8E3F-3681-3230-9D78-BB8732024F6E> /usr/lib/system/libcompiler_rt.dylib

0x7fff516b8000 - 0x7fff516c1ffb libcopyfile.dylib (146.50.5) <3885083D-50D8-3EEC-B481-B2E605180D7F> /usr/lib/system/libcopyfile.dylib

0x7fff516c2000 - 0x7fff51747fff libcorecrypto.dylib (562.50.17) <67007279-24E1-3F30-802D-A55CD5C27946> /usr/lib/system/libcorecrypto.dylib

0x7fff517cf000 - 0x7fff51808ff7 libdispatch.dylib (913.50.12) <848EEE57-4235-3A61-9A52-C0097DD2AB5E> /usr/lib/system/libdispatch.dylib

0x7fff51809000 - 0x7fff51826ff7 libdyld.dylib (551.3) <CF59A5A5-288B-30E6-BD42-9056B4E4139A> /usr/lib/system/libdyld.dylib

0x7fff51827000 - 0x7fff51827ffb libkeymgr.dylib (28) <E34E283E-90FA-3C59-B48E-1277CDB9CDCE> /usr/lib/system/libkeymgr.dylib

0x7fff51828000 - 0x7fff51834ff3 libkxld.dylib (4570.51.2) <A209B8A2-F5C3-35B1-A70B-1938F25B0ABE> /usr/lib/system/libkxld.dylib

0x7fff51835000 - 0x7fff51835ff7 liblaunch.dylib (1205.50.76) <4D52BB64-C568-3A36-8935-2480427EE2A2> /usr/lib/system/liblaunch.dylib

0x7fff51836000 - 0x7fff5183affb libmacho.dylib (906) <1902A611-081A-3452-B11E-EBD1B166E831> /usr/lib/system/libmacho.dylib

0x7fff5183b000 - 0x7fff5183dff3 libquarantine.dylib (86) <26C0BA22-8F93-3A07-9A4E-C8D53D2CE42E> /usr/lib/system/libquarantine.dylib

0x7fff5183e000 - 0x7fff5183fff3 libremovefile.dylib (45) <711E18B2-5BBE-3211-A916-56740C27D17A> /usr/lib/system/libremovefile.dylib

0x7fff51840000 - 0x7fff51857fff libsystem_asl.dylib (356.50.1) <3B24F2D1-B578-359D-ADB2-0ED19A364C38> /usr/lib/system/libsystem_asl.dylib

0x7fff51858000 - 0x7fff51858fff libsystem_blocks.dylib (67) <17303FDF-0D2D-3963-B05E-B4DF63052D47> /usr/lib/system/libsystem_blocks.dylib

0x7fff51859000 - 0x7fff518e2ff7 libsystem_c.dylib (1244.50.9) <1187BFE8-4576-3247-8177-481554E1F9E7> /usr/lib/system/libsystem_c.dylib

0x7fff518e3000 - 0x7fff518e6ffb libsystem_configuration.dylib (963.50.8) <DF6B5287-203E-30CB-9947-78DF446C72B8> /usr/lib/system/libsystem_configuration.dylib

0x7fff518e7000 - 0x7fff518eaffb libsystem_coreservices.dylib (51) <486000D3-D8CB-3BE7-8EE5-8BF380DE6DF7> /usr/lib/system/libsystem_coreservices.dylib

0x7fff518eb000 - 0x7fff518ecfff libsystem_darwin.dylib (1244.50.9) <09C21A4A-9EE0-388B-A9D9-DFF8F6758791> /usr/lib/system/libsystem_darwin.dylib

0x7fff518ed000 - 0x7fff518f3ff7 libsystem_dnssd.dylib (878.50.17) <9033B909-BCF7-37EB-A040-ADE8081611D6> /usr/lib/system/libsystem_dnssd.dylib

0x7fff518f4000 - 0x7fff5193dff7 libsystem_info.dylib (517.30.1) <AB634A98-B8AA-3804-8436-38261FC8EC4D> /usr/lib/system/libsystem_info.dylib

0x7fff5193e000 - 0x7fff51964ff7 libsystem_kernel.dylib (4570.51.2) <7FF1E390-2FAC-33A7-A545-60D9BB6692D4> /usr/lib/system/libsystem_kernel.dylib

0x7fff51965000 - 0x7fff519b0fcb libsystem_m.dylib (3147.50.1) <FC2E58BA-E6D5-3D2A-89CA-67F212294136> /usr/lib/system/libsystem_m.dylib

0x7fff519b1000 - 0x7fff519d0fff libsystem_malloc.dylib (140.50.6) <7FD43735-9DDD-300E-8C4A-F909A74BDF49> /usr/lib/system/libsystem_malloc.dylib

0x7fff519d1000 - 0x7fff51b01ff3 libsystem_network.dylib (1229.51.2) <F65ED095-8ABA-3355-93F8-B9D0505932F4> /usr/lib/system/libsystem_network.dylib

0x7fff51b02000 - 0x7fff51b0cffb libsystem_networkextension.dylib (767.50.25) <758F1414-796D-3422-83C9-92D2915A06CE> /usr/lib/system/libsystem_networkextension.dylib

0x7fff51b0d000 - 0x7fff51b16ff3 libsystem_notify.dylib (172) <08012EC0-2CD2-34BE-BF93-E7F56491299A> /usr/lib/system/libsystem_notify.dylib

0x7fff51b17000 - 0x7fff51b1eff7 libsystem_platform.dylib (161.50.1) <6355EE2D-5456-3CA8-A227-B96E8F1E2AF8> /usr/lib/system/libsystem_platform.dylib

0x7fff51b1f000 - 0x7fff51b2afff libsystem_pthread.dylib (301.50.1) <0E51CCBA-91F2-34E1-BF2A-FEEFD3D321E4> /usr/lib/system/libsystem_pthread.dylib

0x7fff51b2b000 - 0x7fff51b2efff libsystem_sandbox.dylib (765.50.51) <B48D256E-D7DB-3D4F-BC95-34557170C7AA> /usr/lib/system/libsystem_sandbox.dylib

0x7fff51b2f000 - 0x7fff51b30ff3 libsystem_secinit.dylib (30) <DE8D14E8-A276-3FF8-AE13-77F7040F33C1> /usr/lib/system/libsystem_secinit.dylib

0x7fff51b31000 - 0x7fff51b38ff7 libsystem_symptoms.dylib (820.50.37) <ED7350E0-B68B-374A-9AB7-DC1F195A8327> /usr/lib/system/libsystem_symptoms.dylib

0x7fff51b39000 - 0x7fff51b4cfff libsystem_trace.dylib (829.50.17) <6568D68B-1D4C-38EE-90A9-54821D6403C0> /usr/lib/system/libsystem_trace.dylib

0x7fff51b4e000 - 0x7fff51b53ff7 libunwind.dylib (35.3) <BEF3FB49-5604-3B5F-82B5-332B80023AC3> /usr/lib/system/libunwind.dylib

0x7fff51b54000 - 0x7fff51b81fff libxpc.dylib (1205.50.76) <25DB244E-217D-3CE0-A8F2-0C4255783B42> /usr/lib/system/libxpc.dylib

External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 9336185

thread_create: 0

thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=447.3M resident=0K(0%) swapped_out_or_unallocated=447.3M(100%)

Writable regions: Total=64.6M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=64.6M(100%)

VIRTUAL REGION

REGION TYPE SIZE COUNT (non-coalesced)

=========== ======= =======

Activity Tracing 256K 2

CoreServices 180K 2

CoreUI image file 116K 2

Kernel Alloc Once 8K 2

MALLOC 51.3M 21

MALLOC guard page 48K 13

Memory Tag 242 12K 2

STACK GUARD 56.0M 10

Stack 12.1M 10

VM_ALLOCATE 36K 3

__DATA 33.4M 274

__FONT_DATA 4K 2

__LINKEDIT 193.8M 11

__TEXT 253.5M 275

__UNICODE 560K 2

mapped file 35.6M 9

shared memory 740K 10

=========== ======= =======

TOTAL 637.6M 633

Model: MacBookPro12,1, BootROM MBP121.0175.B00, 2 processors, Intel Core i5, 2.9 GHz, 16 GB, SMC 2.28f7

Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464232333241314D412D4A442D460000

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1867 MHz, 0x02FE, 0x4544464232333241314D412D4A442D460000

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.77.37.29.1a7)

Bluetooth: Version 6.0.5f3, 3 services, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM1024G, 1 TB

USB Device: USB 3.0 Bus

USB Device: Bluetooth USB Host Controller

USB Device: Keyboard Hub

USB Device: USB Optical Mouse

USB Device: Apple Keyboard

Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1

Typos fixed by: Alexandre Courtiol

Report · May 22, 2018

Hi Alexandre,

Try updating Reader to the latest patch using check for updates option under Help menu, reboot the machine after installing update and try again. You may also download updates from here: Adobe software and product updates

If that doesn't resolve the issue, try troubleshooting steps given here: Troubleshoot Mac OS 10.x system errors, freezes | Adobe software

Thank You,

Shivam

Report · May 22, 2018

Cannot work since the help menu would only be there is the software would

not crash straight away!

Report · May 23, 2018

Could you try installing update manually from this link:18.011.20040 Planned update, May 14, 2018 — Release Notes for Acrobat DC Products , reboot the machine after installing update and check.

If issue still persists, try troubleshooting steps given here: Troubleshoot Mac OS 10.x system errors, freezes | Adobe software

Thanks,

Shivam

Report · May 26, 2018

It does not help, it still crash by segmentation fault right after trying

to launch the application.

Here is the crash report:

Process: AdobeReader

Path: /Applications/Adobe Acrobat Reader

DC.app/Contents/MacOS/AdobeReader

Identifier: com.adobe.Reader

Version: 18.011.20040 (18.011.20040)

Code Type: X86-64 (Native)

Parent Process: ???

Responsible: AdobeReader

User ID: 501

Date/Time: 2018-05-26 19:38:48.625 +0200

OS Version: Mac OS X 10.13.4 (17E202)

Report Version: 12

Anonymous UUID: 4941C822-484D-9E28-E671-F3E72E19DFCE

Time Awake Since Boot: 130 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000888

Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11

Termination Reason: Namespace SIGNAL, Code 0xb

Terminating Process: exc handler

VM Regions Near 0x888:

-->

__TEXT 00000001057e5000-00000001057e6000

r-x/rwx SM=COW /Applications/Adobe Acrobat Reader

DC.app/Contents/MacOS/AdobeReader

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libsystem_pthread.dylib 0x00007fff5706034c pthread_mutex_lock + 0

1 com.adobe.Acrobat.framework 0x0000000105851aa7 0x1057ed000 + 412327

2 com.adobe.Acrobat.framework 0x00000001069e6315 0x1057ed000 + 18846485

3 com.adobe.Acrobat.framework 0x00000001069e5c95 0x1057ed000 + 18844821

4 com.adobe.Acrobat.framework 0x00000001069e5e0c 0x1057ed000 + 18845196

5 com.adobe.Acrobat.framework 0x0000000105e88cbb 0x1057ed000 + 6929595

6 com.adobe.Acrobat.framework 0x0000000105e8852f 0x1057ed000 + 6927663

7 com.adobe.Acrobat.framework 0x000000010657599b 0x1057ed000 + 14191003

8 com.adobe.Acrobat.framework 0x000000010584c29e 0x1057ed000 + 389790

9 com.adobe.Acrobat.framework 0x000000010584c920 0x1057ed000 + 391456

10 com.adobe.Acrobat.framework 0x00000001059a65c9 0x1057ed000 + 1807817

11 com.adobe.Acrobat.framework 0x000000010599fc61 0x1057ed000 + 1780833

12 com.adobe.Acrobat.framework 0x00000001059a0c03 0x1057ed000 + 1784835

13 com.adobe.Acrobat.framework 0x0000000105dd5757 0x1057ed000 + 6195031

14 com.adobe.Acrobat.framework 0x0000000105dd0676 0x1057ed000 + 6174326

15 com.adobe.Acrobat.framework 0x00000001057fa650 0x1057ed000 + 54864

16 com.adobe.Acrobat.framework 0x00000001057f9a5e 0x1057ed000 + 51806

17 com.adobe.Acrobat.framework 0x00000001057f9546 0x1057ed000 + 50502

18 com.apple.CoreFoundation 0x00007fff2ea45f2c

__CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

19 com.apple.CoreFoundation 0x00007fff2ea45dfa _CFXRegistrationPost +

458

20 com.apple.CoreFoundation 0x00007fff2ea45b31

___CFXNotificationPost_block_invoke + 225

21 com.apple.CoreFoundation 0x00007fff2ea038d0

-[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1664

22 com.apple.CoreFoundation 0x00007fff2ea02a07 _CFXNotificationPost +

599

23 com.apple.Foundation 0x00007fff30b058c7 -[NSNotificationCenter

postNotificationName:object:userInfo:] + 66

24 com.apple.AppKit 0x00007fff2c0fe206 -[NSApplication

_postDidFinishNotification] + 313

25 com.apple.AppKit 0x00007fff2c0fde4f -[NSApplication

_sendFinishLaunchingNotification] + 220

26 com.apple.AppKit 0x00007fff2bfd0ab3

-[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 562

27 com.apple.AppKit 0x00007fff2bfd06e9

-[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] +

690

28 com.apple.Foundation 0x00007fff30b48714 -[NSAppleEventManager

dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 287

29 com.apple.Foundation 0x00007fff30b48592

_NSAppleEventManagerGenericHandler + 102

30 com.apple.AE 0x00007fff2fb21dd0

aeDispatchAppleEvent(AEDesc const, AEDesc, unsigned int, unsigned char*)

+ 1788

31 com.apple.AE 0x00007fff2fb21677

dispatchEventAndSendReply(AEDesc const, AEDesc) + 41

32 com.apple.AE 0x00007fff2fb21565 aeProcessAppleEvent +

383

33 com.apple.HIToolbox 0x00007fff2dd284a0 AEProcessAppleEvent +

55

34 com.apple.AppKit 0x00007fff2bfcbd32 _DPSNextEvent + 2788

35 com.apple.AppKit 0x00007fff2c761e34

-[NSApplication(NSEvent)

_nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3044

36 com.apple.AppKit 0x00007fff2bfc0885 -[NSApplication run] +

764

37 com.adobe.Acrobat.framework 0x00000001057f8b26 0x1057ed000 + 47910

38 com.adobe.Acrobat.framework 0x00000001057f7531 RunAcrobat + 241

39 com.adobe.Reader 0x00000001057e5f47 main + 86

40 libdyld.dylib 0x00007fff56d4a015 start + 1

Thread 1: