Hyperlinks not working across devices

[Laura31695228cagy]

I created an ebook with both internal and external links. The internal links continue to work fine but the external links are my problem. They work fine on my work computer and my phone but don't work on my personal computer or my mom's computer. All computers are windows. When I have it open on my work computer it's through Adobe Acrobat DC and that seems to work. I'm not sure what it opened with on my phone, just whatever pre-installed software it came with, but the links worked.  But on my personal computer I used Adobe Reader and the links don't work. I cannot figure out why they don't work on my personal computer. This will be an item I distribute and need to make sure the links work on all platforms. I've tried all the things I could find from a google search and nothing has worked. Any ideas on how to fix it? I'm tearing my hair out.

[Laura31695228cagy]

Update. I figured out that the issue is when the PDF is downloaded. All links work until it's downloaded and then they don't work. Any way to fix that?

[Bernd Alheit]

Try the forum for Adobe Acrobat.