I Can't log in - update required? - Não consigo logar - atualização necessária

New Here ,
Aug 20, 2021 Aug 20, 2021

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I changed computer and when I downloaded Acrobat Reader again, I couldn't log in anymore. A message appears saying I should update Internet Explorer and the adobe reader, I did it and still doesn't work. I have tried to install and update a million times.

 

Eu troquei de pc e quando baixei o acrobat reader não consegui mais fazer o log in. Aparece a mensagem abaixo solicitando atualização, mas o navegador e o acrobat reader ja estao atualizados, ja tentei instalar e desistalar varias vezes e não resolve.

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Download and install , General troubleshooting , Security digital signatures and esignatures , Windows

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Adobe Employee ,
Aug 20, 2021 Aug 20, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described you are getting the error Update required the OS or browser is not supported.

 

Please checkout the steps shared in the help page https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html and see if that works for you.

 

Regards

Amal

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Community Beginner ,
Aug 22, 2021 Aug 22, 2021

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Your recommendations do not help, I have the same problem

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Adobe Employee ,
Aug 23, 2021 Aug 23, 2021

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Hi there

 

We are sorry to hear that.  Please confirm if the issue exists even after updating the application to the latest version. Go to Help > Check for updates and reboot the computer. You may also manually download the patch from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Regards

Amal

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Community Beginner ,
Aug 24, 2021 Aug 24, 2021

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Only after updating to the latest version 21.005.20060 everything started working.

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New Here ,
Aug 23, 2021 Aug 23, 2021

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nope, I still have the same problem 😕

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Adobe Employee ,
Aug 24, 2021 Aug 24, 2021

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Hi there

 

Thank you for sharing the update. Please give us some time to get it checked we will share the update soon.

 

Regards

Amal

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