I can't refresh and delete my Adobe reader

[Pusztai Gabor]

Dear Community !

I have got error message in all situation.

All the best: PG

[Amal.]

Hi there 

Hope you are doing well and thanks for reaching out. We are sorry for the trouble. 

Please try to uninstall and reinstall Reader on your computer:

Uninstall Reader from your computer:
- Open the Run command dialog by pressing the Windows key and the R key.
- In the dialog, type Control Panel and click OK.
- In the Control Panel, select Programs and Features, and then select Reader from the list of installed programs.
- Click Uninstall and follow the prompts to uninstall Reader.

Reinstall the latest version of Reader on your computer:
- Go to the Adobe Reader Downloads page and click Download Acrobat Reader.
- Allow the Download Manager sufficient time to download all necessary installation files. Then follow the prompts to install Reader.

For more information, please check the help page https://adobe.ly/4qkGhvq 

~Amal

[Pusztai Gabor]

This is an 1402 failure.

Your suggested solutions has been done.
It's didn't help, the message the same (look at the attached picture).

All the best: PG

[JR Boulay]

[MOVED TO THE ACROBAT READER DISCUSSIONS]

[Pusztai Gabor]

Dois-je plutôt utiliser ceci ?
Mais qu'en est-il du lecteur indélébile ?

[S. S]

Hi @gábor_7783,

Hope you are doing well. Sorry for your experience with updating Acrobat Reader.

If you are still looking for a solution, I have some questions:

1. Are you using an IT-managed computer to update Acrobat Reader?

2. Do you have multiple user profiles on the computer you are using? 

3. Does the profile have administrator rights to your device for installing and making changes to the registry? 

If you are using a personal computer, please run the Acrobat cleaner tool https://adobe.ly/439cRqe, reboot the computer once, and install the application using the direct link: https://adobe.ly/4qEjVoC

Let us know if this works for you. If not, please share responses to the above questions and we can troubleshoot further.

Regards,
Souvik.

[Pusztai Gabor]

Sorry !
I use it on desktop only.
PG


-------- Forwarded Message --------
Subject: Re: I can't refresh and delete my Adobe reader
Date: Tue, 4 Nov 2025 08:27:33 +0100
From: Pusztai Gábor
To:
adobe.prod|28670d88|67ca679c-2ffc-463d-8c46-490bb90aa3c2@replybyemail.usw2.prod.hosted.lithcloud.com




Dear Souvik !


I only have one profile.
But I also have an @iCloud address for Apple account
I use it on mobile.
I also have the Gemini app.

All the best:
PG

[S. S]

HI @gábor_7783,

Can you try the steps mentioned above and let us know if it works?

Regards,
Souvik.