I downloaded Adobe Reader DC but it will not launch

[gavinmmesserly]

I downloaded Adobe Reader DC on my HP laptop. It will not launch. Now my Microsoft Edge won't launch either. I can not see ANY .PDF files!! HELPPPP

[Adorobat]

Hi gavinmmesserly​,

Could you please let me know what happens when you try to launch Reader DC?

Do you see any error message?

Which Operating System you have on your machine?

[gavinmmesserly]

I'm running Windows 10. I don't get an error message at all. The hour glass

appears and then goes away; nothing happens at all. And NOW my Microsoft

edge doesn't even open up properly to view .PDF files. Microsoft Edge

opens, I get a glimpse of it, then it just closes.

On Wed, Nov 16, 2016 at 4:55 AM Shivam Sharma <forums_noreply@adobe.com>

[Adorobat · Accepted solution]

Hi gavinmmesserly,

Could you please try the following steps and see if that resolves the issue:

1- Download and run Cleaner tool from here : Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

2- Restart the computer.

3- Download and install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution

Let me know the results.

Thank You,

Shivam

[gavinmmesserly]

THANK YOU SOOOOO much!! A lot of what I do for work is with .PDF files. I was kinda freaking out! You were a big help; I appreciate it!

[Adorobat]

You're Welcome!