I have in the last couple of days been getting an error when downloading Adobe documents from internet, such as credit card bills:

[mikeh91983182]

The error is as follows: There is a problem with Adobe Acrobat/Reader, if it is running, please exit and try again. (523:523). When I try again get the same error message.

[AnandSri · Accepted solution]

Hello Mikeh,

We're sorry for the trouble you had with Adobe Reader, please reboot the machine once and check for any pending updates of Adobe Reader from help>check for updates, reboot the machine again after updating Adobe Reader.

If the issue persists, please repair Adobe Reader's installation files from help>repair Adobe Reader. Reboot the machine after repair and check.

If you still experience any issue, please use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

once Adobe Reader is installed, download the latest patch of Adobe Reader 19.008.20080 from help>check for updates.

For testing purpose, go to Edit/preferences/ security(enhanced) uncheck enable protected mode at startup and check.

Note: Disabling the protected mode is only for testing purpose, please enable it back.

Let us know how it goes and share your observation.

Thanks,

Anand Sri.