I receive a bank statement which is 'secured' but not for 'open' nor 'print'. I can print this under Windows 10 but not under Windows 8.1. Any suggestions?

[nickf56209612]

I receive a bank statement which is 'secured' but not for 'open' nor 'print'. I can print this under Windows 10 but not under Windows 8.1. Any suggestions?

[try67]

In what application are you opening the file?

[nickf56209612]

Adobe reader dc latest version on both machines. 2018.11.20040 if I remember correctly.

[try67]

The restrictions should be applied exactly the same, then. It's possible that a file is secured but can be printed. It's up to the author of the file to allow printing when applying a security policy.

[nickf56209612]

Yes, but why does that work for windows 10 but not windows 8.1.? It's the same file.

[try67]

I can't answer that without at least seeing the file in question.

[nickf56209612]

OK. Thanks for your replies but I would rather not forward my bank statement!

I do not have adobe to create a pdf myself with 'secured' attributes but with 'open' and 'print' allowed.

I am no expert but would suggest there is a bug under win 8.1 version that decrypts for display without entering a password, but does not decrypt for printing and sends garbage to the printer.

Thanks again.

Nick Fry.

[nickf56209612]

Hello again. Just to let you know. I do not reboot unless requested by windows update, but I received a flag from windows defender to complete an update so I rebooted.

Following this, printing from PDFs now works. So it MAY have been a problem with windows defender.

Thanks Again.