I reintalled Outlook 2016, and now I cannot preview pdf files with Acrobat Reader. Before it was ok

[VINCENZO24911324i783]

I reinstalled Outlook 2016 on my pc, and now I cannot preview pdf attachments anymore with Acrobat Reader. Before it was ok. Now Acrobat Reader is set as default app to open pdf. But when I use Outlook and I want preview an pdf attachment, it is opened by a different app. Please help me.

[S S.]

Hello Vincenzo,

I hope you are doing well. I am sorry for your experience with Acrobat Reader.

From the above description, it looks like the add-in for Outlook got disabled when you reinstalled the application.

You may refer to the below steps and check if it helps:

Enable the Acrobat PDFMaker Add-in

1. Open any Office 2016 application and click File > Options > Add-ins.
2. Select COM Add-ins next to Manage and click Go.
3. In the list of available add-ins, find the Acrobat PDFMaker COM Add-in and check if it's enabled. If it isn't, check the box to allow it.

Disable and Enable the Acrobat PDFMaker Add-in

1. Open any Office 2016 application and click File > Options > Add-ins.
2. Select COM Add-ins next to Manage and click Go.
3. In the list of available add-ins, find the Acrobat PDFMaker COM Add-in and check if it's enabled. If it is, uncheck the box to disable it.
4. Close and reopen the Office 2016 application.
5. Go back to COM Add-ins, enable the Acrobat PDFMaker add-in, then click OK.

Remove and reinstall the Acrobat PDFMaker Add-in.

1. Find an Office 2016 application icon, right-click it, and click Run as administrator.
2. Open a blank new file.
3. Click File > Options > Add-ins.
4. Select COM Add-ins next to Manage and click Go.
5. Select the Acrobat PDFMaker COM Add-in and click Remove.
6. Click Add and navigate to C:\Program Files (x86)\Adobe\Acrobat 2015\PDFMaker\Office\PDFMOfficeAddin.dll.
7. Close and restart the Office 2016 application.

Change the registry key.

1. Go to Start and search "Run." You can also press the Windows Key + R to bring up the Run window.
2. In the Run window, type "Regedit".
3. Find this registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins\PDFMaker.OfficeAddin.
4. Change the Loadbehavior key value to 3. (decimal)
5. Exit the registry key editor and restart the Office 2016 application.

You may also refer to the below link for more insights:

adobe plugin for OOOutlook

Let me know if it helps.

Thanks,

Souvik.

[VINCENZO24911324i783]

Hello,

I cannot add a plug in for AcroRd32.exe. My be it is due to 32 bit version while Office app are running with 64 bit.

thanks,

Vincenzo

[S S. · Accepted solution]

Hi.

It should not have been the case. Are you getting any error messages when trying to install the plug-in?

Also, I would suggest you update Acrobat Reader to the latest 64-bit version.

Click on the link to proceed with the download: Download Acrobat DC 64-bit for Windows (adobe.com)

Let me know if doing so helps.

[VINCENZO24911324i783]

Hello,

On my running Acrobat version I looked for updates, and I found there was one available. Then I started that update and it was successfull. After I tested Outlook preview for pdf attachments and it worked fine with Acrobat. At the end I checked the updated Acrobat and it is still a 32 bit version, but I don't care as it works fine. So updating Acrobat solved the problem.

Thanks for your help,

Vincenzo

[S S.]

@VINCENZO24911324i783 

Hi, Thank you for taking out your time to let me know it worked.