iMac - DC Reader not converting pdf to word doc?

[TheRachaelWest]

For some reason when I open a PDF in DC Reader and I want to convert that pdf to a word doc it doesn't even show it as an option. I click on all the options and the arrow goes up then click again and the arrow goes down without giving me an option to convert to a word doc. Any ideas why?

[TheRachaelWest]

It only seems to be happening on this one computer for some reason.

[Test Screen Name]

I don't understand what the two pictures are showing me?

[TheRachaelWest]

Its shows when you have a file and you click on export it is not opening the option to change the pdf to a different format. 

[Poorvi Singhal]

Hi,

We are sorry for the inconvenience caused to you.

Please try the following steps

1. Update Reader to latest version from Help > Check for Updates. Let us know the Reader version from 'About Acrobat Reader DC'. Now try the workflow

2. Quit Reader and check if there is a process 'RdrCEF.exe*32' still active in the task manager? If there are, kill all of them and relaunch Reader

Please let us know if you are able to complete your workflow from Tools > ExportPDF app? If not, please share the snapshot of error you are observing

Kindly let us know how it goes.

Regards,

Poorvi

[TheRachaelWest]

@poorvis73476607

Here is my error when I click on update

Here is my version

Lastly, When I go to tools- export pdf - open - it just goes blank

[Poorvi Singhal · Accepted solution]

Hi,

This issue should be fixed in the latest update.

Please download the latest update from: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update and proceed with your workflow. Let us know if that helps.

Regards,

Poorvi

[TheRachaelWest]

Thank you. That fixed it

[sb116]

Hi TheRachaelWest,

Please try logging out and log in again, then export the file.

Also, please confirm if its happening with all the files and if you receive any particular error as well while trying to convert the files.

For now, you may try using the link below for the file conversion:

https://cloud.acrobat.com/exportpdf

Thanks,

Supriya

[TheRachaelWest]

So it happens with all files. I tried logging out then back in without luck. Could it be some setting within the mac itself that is causing the application not to give me the option to export? The web-based clink you gave me works fine.