Impossible install Reader DC on Mac

Report · Nov 15, 2016

Hello everybody

I have uninstalled reader DC because it didn't work properly. I have deleted the app from Application.

Then downloaded it from the adobe site and started the installation.

At half the installation says "there is a newer version of the software so the installation cannot be completed."

But there is no Reader whatsoever in my Mac.

I have uninstalled everything from Adobe, CC and Photoshop, to be sure there were no shared files.

Any other places to look at?

Any suggestion?

Thanks in advance.

Giovanni

Mac OS 10.12.1 Sierra

Report · Nov 15, 2016

Hi Giosheringam,

Sorry about the inconvenience caused.

Could you please confirm, have you installed any trial version of Adobe Acrobat or is there any other version of Adobe Acrobat that you see under Application?

If yes, then you may try removing the preferences manually to see if that works.

Go>Go to folder> ~/library/Application support/Adobe/(Acrobat,Acrobat2015, all acrobat folders)[delete]
~/library/preferences/(*com.adobe.acc.adobedesktopservice.plist,*com.adobe.acrobat.pdfviewer.plist,*com.adobe.reader.DC.webResource)
Go/Go to folder>/library/Application support/ Adobe/Acrobat[delete]
Go/Go to folder>/library/Preferences/ *com.adobe.Acrobat.pro.plist,*com.adobe.AdobeAcroCEFHelper.plist (if exist )
Go/Application/Adobe Acrobat [remove]

Try installing the application and check again.

Regards,

Akanchha

Report · Nov 16, 2016

It worked!

Thanks a lot, now everything is ok.

Please consider creating an uninstall program somewhere in the adobe interface.

Regards

Giovanni

Il giorno 15 nov 2016, alle ore 17:43, Akki_24 <forums_noreply@adobe.com> ha scritto:
Impossible install Reader DC on Mac
created by Akki_24 <https://forums.adobe.com/people/Akki_24> in Acrobat Reader - View the full discussion <https://forums.adobe.com/message/9138686#9138686>
Hi Giosheringam,

Sorry about the inconvenience caused.
Could you please confirm, have you installed any trial version of Adobe Acrobat or is there any other version of Adobe Acrobat that you see under Application?
If yes, then you may try removing the preferences manually to see if that works.

Go>Go to folder> ~/library/Application support/Adobe/(Acrobat,Acrobat2015, all acrobat folders)[delete]
~/library/preferences/(com.adobe.acc.adobedesktopservice.plist,com.adobe.acrobat.pdfview er.plist,*com.adobe.reader.DC.webResource)
Go/Go to folder>/library/Application support/ Adobe/Acrobat[delete]
Go/Go to folder>/library/Preferences/ com.adobe.Acrobat.pro.plist,com.adobe.AdobeAcroCEFHelper.plist (if exist )
Go/Application/Adobe Acrobat

Try installing the application and check again.

Regards,
Akanchha
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Impossible install Reader DC on Mac

1 Correct answer