Incomplete download of PDF to Word document

Report · Mar 26, 2017

After Converting PDF document to Word, getting the Ready indication, and Downloading it, the downloaded Word docx. file (in Document Cloud) in incomplete.

I have attempted it multiple times.

I use a laptop PC, Windows 10, Chrome platform.

Report · Apr 17, 2017

Hi Odbluth4849,

I see that you have subscribed for the Adobe Export PDF.

As mentioned above, it seems that you are using the service online through https://cloud.acrobat.com/

Have you tried with the different web browser? if not please try a different one.

Also, you can use the service through the Adobe Reader DC desktop application.

If you have not installed the Reader you may refer to the- Adobe Acrobat Reader DC Install for all versions

Let us know if it still doesn't work.

Regards,

Akanchha