Infected pdf file, help me recovery file!

New Here ,
Jan 18, 2022 Jan 18, 2022

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There is a pdf file with pictures, when opening the file, instead of the picture, the inscription "hello world!", Apparently the file is infected, is it possible to recover the file?

 

91F72014-7DF1-4779-80A9-5450196CBA5C.jpeg

 

 

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Adobe Employee ,
Jan 19, 2022 Jan 19, 2022

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Hello,

 

Thank you for reaching out.

 

Could you please confirm how exactly you have received this PDF? If the file is corrupted, there is no option to recover it.

The file that you have shared above shows only a few dots in it and it opens without any error messages. Is it the same file you are referring to?

Please share the screenshot of the screen you receive on opening the PDF.

 

Thanks,

Meenakshi

 

 

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New Here ,
Jan 20, 2022 Jan 20, 2022

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Hi, Meenakshi.

Yes, this file.

the pdf file was in the Sinology network shared folder

Jke_23_0-1642673815700.png

 

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LEGEND ,
Jan 20, 2022 Jan 20, 2022

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It doesn't say "infected". Read it again. It says "protected", which is entirely different.

Download the file and try to open it in Acrobat or Acrobat Reader.

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New Here ,
Jan 20, 2022 Jan 20, 2022

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there was a picture, it used to open normally, recently it started to open like this and there are a lot of such files, everything opens like this, instead of the picture it shows the text "Hello world!"

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