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Instalação certificado Serpro Neoid no Adobe Acrobat Reader em macOS M1

Community Beginner ,
May 31, 2023 May 31, 2023

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Há algum tutorial para que o Adobe Acrobat Reader (AAR) consiga reconhecer/ler o certificado em nuvem Neoid da Serpro? Estou na versão 2023.001.20177 do AAR rodando em um Macbook M1 macOS 13.4. 

 

Consegui instalar o app Neoid desktop e o certificado (via iOS app) mas não resolveu.

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How to , Mac , Security digital signatures and esignatures

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Adobe Employee ,
May 31, 2023 May 31, 2023

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Hi @fcamineiro,

 

Hope you are doing well. Per the description, you want to work with a Neoid cloud certificate on Acrobat Reader.

 

We found a community post that has a discussion topic similar to yours. Please check the thread: Solved: Betreff: NeoID (Brazil gov. A3 cloud certificate) 

 

Let us know if this helps.

 

-Souvik

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Community Beginner ,
May 31, 2023 May 31, 2023

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Hi Souvik, I have seen that post before and tried the recommended settings, but it made no difference.

 

In my case, AAR can't find the cloud certificate to use as an esignature.

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Adobe Employee ,
Jun 02, 2023 Jun 02, 2023

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@fcamineiro Thank you for writing back.

 

Are the certificates installed in your Mac OS? Can you check if the certificates appear when you visit Finder-> Utilities-> Keychain-> Certificates?

 

If yes, would you mind sharing the certificate file with me over private message so I can investigate further and get back to you with a resolution?

 

Look forward to hearing from you.

 

-Souvik

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Community Beginner ,
Jun 02, 2023 Jun 02, 2023

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I can see the certificate but I can't find the file path on Finder to share it with you. Any idea where it might be?

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Adobe Employee ,
Jun 02, 2023 Jun 02, 2023

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@fcamineiro You can follow the steps given below:

1. In the Keychain Access app on your Mac, select the items you want to export in the Keychain Access window.

2. Choose File > Export Items.

 

If the Export Items menu is dimmed, at least one selected item can’t be exported.

1. Select a location to save your keychain items, click the File Format pop-up menu, and choose a file type.

2. Click Save.

3. Enter a password.

 

The password is required to access the exported keychain items when you import them on another computer. Some exported items, such as public keys, don’t require passwords.

 

Hope this helps.

 

-Souvik

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Community Beginner ,
Jun 02, 2023 Jun 02, 2023

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Should I export it in .cer or .p7b format?

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Adobe Employee ,
Jun 02, 2023 Jun 02, 2023

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@fcamineiro You can share both formats with me here. 

 

I suggest sharing private messages in a zip file. 

 

To do so, click on my profile name-> click the blue button that says "Send a Message" on the next page.

 

-Souvik

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Community Beginner ,
Jun 02, 2023 Jun 02, 2023

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Sorry, but I'm unsure if sharing these files is safe.

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New Here ,
Dec 12, 2023 Dec 12, 2023

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Estou com o mesmo erro, porem no meu mac nao consigo achar o arquivo no Keychain, mas ao acessar qualquer site que peça o uso do certificado via Firefox, o proprio firefox encontra o certificado, mas o AAR não consegue acha-lo.

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Adobe Employee ,
Dec 13, 2023 Dec 13, 2023

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Hi @Vinícius342206284lh3,

 

Look like the certificate is saved on the cloud rather than the local device due to which it does not show up on the keychains application.

 

I suggest adding the certificate manually once using your credentials through Acrobat and it should be saved locally.

 

Hope this helps.

 

-Souvik

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