installing

[shoshanao56826326]

I've tried installing Adobe Reader DC on my Mac. I've chatted with a technician for a long time with no results. When I get to the installer it just keeps bouncing in the dock and doesn't move forward.  Looking for ideas!

[Test Screen Name]

Not sure which technicians you have contacted: Adobe will not help with free software.

Let's start with the basics.

1. What is your version of Mac OS? (Please ask if you don't know how to find out).

2. Are you able to install other software OK, or is this the first software to add to this particular Mac?

3. Where do you download Reader?

4. Did you try clicking on the dock where the icon was bouncing?

[shoshanao56826326]

I clicked on the chat on the Adobe website.

Let's start with the basics.

1. What is your version of Mac OS? (Please ask if you don't know how to find out).  El Capitain 10.11.6

2. Are you able to install other software OK, or is this the first software to add to this particular Mac?  Yes.  I've had this computer for a long time

3. Where do you download Reader?  In the applications folder

4. Did you try clicking on the dock where the icon was bouncing?  yes. nothing happened.

[Amal.]

Hi Shoshanao,

As stated above you have Mac OS (El Capitain 10.11.6) and experiencing issues while installing the Adobe Reader.

Adding on to the discussion:

• Adobe Reader is not supported on Mac OS 10.11.6, you may have to update the system. For more information, you may please refer to the help article - Adobe Acrobat Reader DC system requirements

• For installing the Adobe Reader on Mac OS you may please follow the help article -  Install Adobe Acrobat Reader DC on Mac OS

Let us know if you need more information.

Regards,

Amal