Insufficient data for image

[maximel63660806]

Hello,

I am working on a software that generates PDF using ABBYY FineReaderEngine 11 and presents those PDFs to the users in Internet Explorer. The image compression algorithm used is JP2K.

Some the PDFs generated are sending the error "Insufficient data for image". The problem can occur on very precise document but also in a random way on other non specific documents. It is really hard to determine if it is created by a certain type of document.

Our users are using Adobe Acrobat Standard 11.0.20 with Internet Explorer 11.0.9600.18665CO (Adobe plugin version : 11.0.14.16)

I tried the last DC version of Adobe Acrobat and the problem is the same.

The only solution I found, and that seems to work, is downgrading to the 11.0.18 version of Acrobat. But this not a good solution.

Can someone from Adobe tell us what has changed since the 11.0.18 version that generated this very annoying problem ?

Thank you in advance

[Meenakshi Negi]

Hi maximel63660806,

There is a possibility that it can be the file specific issue.

If possible can you share the affected PDF file. We will check it on our end.

Please refer the steps provided here to share the file: How to share a document

Let us know if you have any questions or need any help.

Regards,

Meenakshi

[maximel63660806]

Hello meenakshin83966505,

Thank you for your reply. Here is an example file : Fichiers partagés - Acrobat.com

To be more precise, this file generate the error only when it is openned in internet explorer (it is possible that it does not trough the error at the first time, but at the second or third time).
If you open it directly with adobe acrobat, it opens with no error.

Thanks in advance for your help

Maxime

[maximel63660806]

Hello,

My problem is still there. I have tried with the last Adobe Acrobat Pro 2017 version (with a valid licence, not a trial version) and the issue is exactly the same.

I will really apreciate if I could have some support from Adobe. Can you tell me if the file I shared is valid or not ?

Thanks in advance

Maxime