Internet links cannot be opened

[IT5E7B]

Hello everyone, 
as soon as you want to open a link in a PDF file, the following error message appears:

We have installed the current release, this also applies to the Pro version of Adobe Acrobat. Do you have any idea why that could be?

best regards
Jan

[Amal.]

Hi there

Hope you are doing well and sorry for the trouble. As described after updating the application to the new version you started getting the error message about missing Adobe Plug in as shown above and the links are not opening in PDF.

Please try to reboot the computer once and see if that helps.

If it doesn't work, please try to repair the installation (Windows Only) and check . Go to Help > Repair installation and reboot the computer once.

You may also look at the correct answer marked in a similar discussion https://community.adobe.com/t5/acrobat-reader/error-message-quot-the-acrobat-pdf-browser-plug-in-is-... and see if that works for you.

Regards

Amal

[Arpit Agarwal]

Hi, Sorry for the inconvinience caused at your end. If after following the steps as mentioned by amal you are still seeing the issue at your end , if possible can you please share the PDF files in which you are experiencing the issue at your end so that we can triage the issue at our end. 

you can share the files directly at :[ personal information removed by the moderator]

[Meenakshi Negi]

Hi there,

We have released an update for Acrobat and Reader DC(version 21.001.20138) that contains the fix. 

Please update the application to the latest version. In the application, go to Help > Check for updates.

For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe....  

Let us know how it goes.

Thanks,

Meenakshi

[IT5E7B]

Good Morning,

we installed the update and restarted the Computer, ther Error is still there.

Greats

Jan

[Bernd Alheit]

Does this happens also with links in other PDF files?

[IT5E7B]

Hi,

we tried different files, the error appears with every file.

Greats

[IT5E7B]

Hello,

do you have any idea why this could be? We have around 800 clients here and all of them have this problem. We need a solution

Greats,

Jan

[Bernd Alheit]

Can you share a sample file?

[IT5E7B]

Here are the file.

[Bernd Alheit · Accepted solution]

The links doesn't have any action:

[IT5E7B]

Hi,

Thank you for your feedback, I actually did not check this. Is that only possible with the professional version? I'll contact the organization from the PDF file. Then they will surely have a technical problem.

Many Thanks

[Bernd Alheit]

You can't check this with the free Acrobat Reader.