Internet links cannot be opened

New Here ,
Feb 09, 2021 Feb 09, 2021

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Hello everyone, 
as soon as you want to open a link in a PDF file, the following error message appears:
Unbenannt.JPG
We have installed the current release, this also applies to the Pro version of Adobe Acrobat. Do you have any idea why that could be?

best regards
Jan


 
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General troubleshooting

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correct answers 1 Correct answer

Adobe Community Professional , Feb 25, 2021 Feb 25, 2021

The links doesn't have any action:

Bild1.jpg

 

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Adobe Employee ,
Feb 09, 2021 Feb 09, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described after updating the application to the new version you started getting the error message about missing Adobe Plug in as shown above and the links are not opening in PDF.

 

Please try to reboot the computer once and see if that helps.

 

If it doesn't work, please try to repair the installation (Windows Only) and check . Go to Help > Repair installation and reboot the computer once.

 

You may also look at the correct answer marked in a similar discussion https://community.adobe.com/t5/acrobat-reader/error-message-quot-the-acrobat-pdf-browser-plug-in-is-... and see if that works for you.

 

Regards

Amal

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Adobe Employee ,
Feb 11, 2021 Feb 11, 2021

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Hi, Sorry for the inconvinience caused at your end. If after following the steps as mentioned by amal you are still seeing the issue at your end , if possible can you please share the PDF files in which you are experiencing the issue at your end so that we can triage the issue at our end. 

you can share the files directly at :[ personal information removed by the moderator]

 

 

 

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Adobe Employee ,
Feb 15, 2021 Feb 15, 2021

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Hi there,

 

We have released an update for Acrobat and Reader DC(version 21.001.20138) that contains the fix. 

Please update the application to the latest version. In the application, go to Help > Check for updates.

 

For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe....  

 

Let us know how it goes.

 

Thanks,

Meenakshi

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New Here ,
Feb 22, 2021 Feb 22, 2021

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Good Morning,

 

we installed the update and restarted the Computer, ther Error is still there.

 

Greats

Jan

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Adobe Community Professional ,
Feb 23, 2021 Feb 23, 2021

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Does this happens also with links in other PDF files?

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New Here ,
Feb 24, 2021 Feb 24, 2021

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Hi,

we tried different files, the error appears with every file.

 

Greats

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New Here ,
Feb 25, 2021 Feb 25, 2021

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Hello,

do you have any idea why this could be? We have around 800 clients here and all of them have this problem. We need a solution

 

Greats,

Jan

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Adobe Community Professional ,
Feb 25, 2021 Feb 25, 2021

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Can you share a sample file?

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New Here ,
Feb 25, 2021 Feb 25, 2021

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Here are the file.

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Adobe Community Professional ,
Feb 25, 2021 Feb 25, 2021

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The links doesn't have any action:

Bild1.jpg

 

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New Here ,
Feb 26, 2021 Feb 26, 2021

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Hi,

Thank you for your feedback, I actually did not check this. Is that only possible with the professional version? I'll contact the organization from the PDF file. Then they will surely have a technical problem.

Many Thanks

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Adobe Community Professional ,
Feb 26, 2021 Feb 26, 2021

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LATEST

You can't check this with the free Acrobat Reader.

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