Is a paid subscription product required to access printing to Adobe PDF and Reader is not supported

[Brian35773131xown]

We are an MSP company in Aus. We have a client who has Adobe Reader installed under Windows 11

and is trying to print to Adobe PDF to convert  Word and Excel files to pdf.

Originally Adobe PDF didn't show as a printer opton but I followed the Adobe help to add this and it shows

up. When I try to print from Word or Excel to Adobe PDF there is no error shown but there is no file output.

So, I am wondering if Reader is no longer supported for Adobe PDF? We are on the latest version. No updates available.

[Brian35773131xown]

So, one of our staff calledAdobe directly (we have enough paying clients  we can actually get to speak with them) and yes, paid version is required.