Issues with Fill and Sign

[nealj54373043]

Adobe Reader DC "Fill & Sign" issue - YouTube

This is frustrating that we can't get answer to this question. It NEEDS A FIX NOW!!!

[Meenakshi Negi]

Hi nealj54373043,

Sorry for the inconvenience caused.

Could you please provide some information, so we can replicate the issue at our end:

• What is the exact dot version of the application?
• OS version of the system?
• Does it work online without any issue? Try to use fill & sign option here:https://cloud.acrobat.com/fillsign 
• Is it an issue with some particular files or with all files?

We will be waiting for your response.

Regards,

Meenakshi

[nealj54373043]

I have Adobe Pro Dc , mac os sierra

the link you sent worked. But what about the version on my computer i pay for? That is supposed to work too. All files have that issue

[Meenakshi Negi]

Thank you for the sharing the details.

Could you please check the exact dot version of the Adobe Acrobat DC Pro.

Launch the application and go to Help menu > About Adobe Acrobat DC Pro.

Regards,

Meenakshi

[nealj54373043]

2017.009.20044

[Sunil_Soni]

Sorry for the inconvenience caused.

Kindly share following information.

• Check if Rdrcef.exe is crashing [Activity Monitor(MAC) -> observe PID of AcroCEF/RdrCEF processes, it changes]
  • MAC:
    • Go to Console -> User Diagnostic Reports
    • Share reports name starting with "AcroCEF"/"RdrCEF"
• If possible, share a video reproducing the problem.
• Kindly share the contentsof these two locations :
  • Go to /Library/Application Support/Adobe/Reader/DC/WebResources/Resource0

User can share logs/dumps/sample files with us via Adobe Send https://cloud.acrobat.com/send or any medium you are comfortable with.

-Thanks

Sunil Soni