Last Acrobat Reader DC freezes Computer

Community Beginner ,
Sep 22, 2021 Sep 22, 2021

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Hi all,

 

I am experiencing a weird problem in my organization.

After updating to version 21.007.20091, all my PCs with windows 10 and 7 freeze.

I noticed that one process named acrocef.exe eats up all memory and blocks the PCs.

If I rename the acrocef.exe executable so it's not launched, acrobat works fine.

 

Any clue?

Thanks

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General troubleshooting

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Adobe Employee ,
Sep 22, 2021 Sep 22, 2021

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Hello,

 

Thank you for reproting this and sorry for the trouble.

 

The team is aware of the issue and investigating it.

We will share an update with you once we get any information from the team and reach out if more information required.

 

We appreciate your patience.

 

Thanks,

Meenakshi 

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Adobe Community Professional ,
Sep 22, 2021 Sep 22, 2021

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MOVED TO THE ACROBAT READER FORUM

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Adobe Employee ,
Sep 28, 2021 Sep 28, 2021

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Hello @A. Bagaglia 

 

Sorry for the inconvenience caused.

AcroCEF is responsible for multiple components and internal processing so we should not delete/rename AcroCEF/acrocef_1 folders, it will cause you loss of functiaonlities. As AcroCEF is taking care of multiple things, there could be differnet issues with different setup/environment. We have identified few of them and fixed.

 

We need your help in identifying issue at your setup which requires live debugging session with you.

Please write back directly to susoni@adobe.com with reference to this thread for quick turnaround.

 

-Regards

Acrobat Team

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Adobe Employee ,
Sep 29, 2021 Sep 29, 2021

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Hi @A. Bagaglia 

 

We have identified few issues, fixed them and released a patch.

I would appreciate if your team applies latest patch via "Check for updates" from "Help" menu in Reader(or Acrobat) and update us if it fixes your issue.

 

If your issue is not fixed, feel free to reach out to me directly at susoni@adobe.com for debugging session.

 

-Regards

Acrobat Team

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New Here ,
Sep 30, 2021 Sep 30, 2021

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LATEST

We are experiencing the same issue when using Reader (21.007.20095) on 2019 Remote Desktop Server.  I have checked for the latest updates. 

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