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Lines through documens

New Here ,
Oct 09, 2018 Oct 09, 2018

Hey Guys, After an update on Monday when opening .pdf files some documents have lines through them. Like the below.

adobe.png

If I change the view, the line disappears and sometimes does not appear at all. This happens on more than one machine. Any ideas what the cause could be?

577
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Adobe Employee ,
Oct 09, 2018 Oct 09, 2018

Hi carle40409245​,

Could you pls. share the PDF with us in order to investigate the issue?

Thanks,

Vinod

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New Here ,
Oct 10, 2018 Oct 10, 2018
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Adobe Employee ,
Oct 12, 2018 Oct 12, 2018

Hi carle40409245​,

Could you pls. help answer a few queries?

What do you mean by view? Do you mean zoom level or display theme or page display views?

Does it happen on one machine or all the machines?

Can you let us know the platform on which you are seeing the issue?

Thanks,

Vinod

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New Here ,
Oct 14, 2018 Oct 14, 2018
LATEST

Hey Vinod,


If I change the Zoom level it will disappear, I can then change it back and it may or may not display the line. I have seen it on multiple different Windows 10 machines. It only seems to have started doing it since the new version installed.

Thanks

Carl

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