LiveCycle form not properly autogenerating text

[david66953567]

We have a LiveCycle form that generates a line of text when certain fields are completed. Since the December update (2019.010.20064) this has stopped working properly. I have installed version 2019.010.20069 which I thought would resolve it as it fixes other issues with LiveCycle documents, but it does not.

It still works with Adobe Acrobat version 15.006.30461, it only seems to be with Reader 2019.010.20064 versions and forward.

I can share the document via email but would prefer not to post it publicly.

[AnandSri]

Hello David,

We're sorry for the trouble you had, are you on Windows or Mac machine and what is the version?

Navigate to Adobe Reader's preferences from Edit>Preferences>Security(Enhanced)>and disable 'Enhanced Security' and ' Protected Mode at startup'>Click OK, restart the application and check.

Note: Disabling the Protected Mode and Enhanced Security is only for testing purpose, please enable it back.

Let us know how it goes and share your findings.

Thanks,

Anand Sri.

[david66953567]

It is on our Windows 10 1803 machines.

Disabling Protected Mode and Enhanced Security does not resolve the issue.

[AnandSri]

Hello David,

I am sorry for the delayed response, is it possible to share some sample files with us so that we can test it at our end? Share the file by direct/private message only How Do I Send Private Message

Thanks,

Anand Sri.

[david66953567]

Has there been anything found since sharing the sample?

[AnandSri]

Hello David,

I am sorry for the delayed response and inconvenience caused, the issue has been reported to the Engineering team and they are working on a fix, We will share an update as soon as it is publically available.

Thanks for your time and patience.

Regards,

Anand Sri.

[david66953567]

Any new updates on progress?

[AnandSri]

Hi David,

I am sorry for the delayed response, a fix has been identified and undergoing internal validations. We will share an update as soon as it is publically available.

Thanks for your time and patience.

Regards,

Anand Sri.

[BhavnaNegi · Accepted solution]

With the latest release of Acrobat, this issue has been addressed.

If your product is not already updated, you can manually do so from within the product.  Click on the menu Help-> Check for updates.

Refer more details at - https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

-Bhavna

[david66953567]

Yes we are all good now. Thank you for the update.