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Hi!
Hope you guys can help me "recover" or open an old secure, digitally signed pdf (an official digital transcript). I was able to open it fine when I first received it back in 2015, but couldn't access it at all a few years later - on PC/Mac using the latest (then) Adobe Reader.
The pdf has a statement of authenticity with a digital certificate issued by GeoTrust CA, according to the corresponding doc that came with it.
I've recently tried opening it again on my Chromebook using the Adobe Acrobat reader app from Google Play and here's the message that popped up when trying to load it:
Error
Access to this document is restricted by this remote server:
lc01.parchment.com, however we are unable to connect to it at this time. Please try to open it again later. If you continue to see this message, check whether your device is supported by the server.
Is there any way for me to open this pdf again? It's a bit of hassle to request another copy.
Thanks in advance for your time and help.
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