Long delay opening PDF documents

New Here ,
Nov 24, 2015 Nov 24, 2015

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Adobe Acrobat "DC" (detail below) takes a very long time to open each PDF file.  After double-click on a PDF almost 30 seconds elapses before it opens.  That's not right.   The old reader worked fine.  This "DC" version has trouble.

In addition, it provides an inferior way to save the document (a list of previously-used folders, or always "Documents" if I select "Choose a different folder".  Why not remember the *last* different folder I chose?  Annoying.

Can this be removed and replaced with the old reader?

Installed Acrobat: C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe

    Version: 9.0.0.2008061200

    Creation Date: 2008/06/12

    Creation Time: 02:25:18

Installed Acrobat: C:\Program Files\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

    Version: 15.9.20077.160923

    Creation Date: 2015/10/23

    Creation Time: 16:27:02

Locale: English (United States)

OS Name: Microsoft Windows 7

OS Version: 6.1.7601  Service Pack 1

Total Physical Memory: 3537396 KB

Total Virtual Memory: 2097024 KB

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correct answers 1 Correct answer

Adobe Employee , Nov 30, 2015 Nov 30, 2015

Hi Mark,

If Acrobat is taking longer to open PDF documents I will suggest you to clear temp folder.

To get classic file open or save dialog, try this:

Open Acrobat

Go to Edit > Preferences > General

Uncheck the option, Show online storage when opening files & Show online storage when saving files

Click OK

Thanks,

Abhishek

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Community Beginner ,
May 27, 2022 May 27, 2022

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I was in the same boat, tried everything listed above and it didn't work. I stumbled upon something that worked for me. I had Acrobat DC open and I clicked "Clear Recent" on the main page (lower right in blue) and that solved it for me! I couldn't believe it! I hope this helps someone!

 

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New Here ,
Jun 14, 2022 Jun 14, 2022

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Thank you! It worked for me too.

 

How much do I owe you? 🙂

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Explorer ,
Jul 16, 2022 Jul 16, 2022

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Well, for the moment this worked !
I'll cross my fingers and keep going.
Thanks Judezilla

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Community Beginner ,
Jul 28, 2022 Jul 28, 2022

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I do find I need to do this a couple of times a day, since I open PDF's all day long. It's a habit now, so not such a big deal. I have tried every other "fix" listed in this thread and none of them worked for me. 🙂

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Contributor ,
Sep 13, 2022 Sep 13, 2022

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LATEST

I'm glad this is helpful for others, but I just tried it and Acrobat was just as pathetically slow opening a little 97K file stored on a local hard drive. I'm sick of Adobe and issues like this that go on for years. The recent Pantone nonsense shows how little regard they have for their customers.

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New Here ,
Mar 06, 2021 Mar 06, 2021

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Excellent thank you! But i need to bookmakr this solution, as it got reset automatically (overnight update which happens far too often IMO), and I had to go back in and do this again a couple of weeks later. So annoying. Leave the software alone! Now I need to figure out how to turn off auto-updates.

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New Here ,
Mar 13, 2021 Mar 13, 2021

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Hi Milan Mendis

Thank you very much for your help

Thank you, Ευχαριστώ, Grazie, Obrigado !!!

P,S.

As  Devesh5CC9 writes, it true that "This is the most ridiculously frustrating problem....."

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Community Beginner ,
Mar 15, 2021 Mar 15, 2021

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I've posted before this is NOT a fix. It works temporarily, then you are back to the same problem with delayed opening. Our office is in northeast U.S. We find in the morning, the delay in opening .pdf attachments through Outlook is about 30 seconds. By afternoon, it can take almost a minute if not longer. And Adobe (the program) is now lagging and often will freeze up ("Not Responding"). This is a new problems over the last month or so. We have purchased NUANCE PDF (KOFAX) and are using that program now because Adobe has failed to address the problem in over a year.

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New Here ,
Jun 10, 2021 Jun 10, 2021

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That worked - thanks, very helpful!

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New Here ,
Jul 18, 2021 Jul 18, 2021

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Oh my goodness thank you SO MUCH. Being a teacher, it really tested my patience and wasted precious time when having to wait so long for all my PDF documents to open up!! Such a timer saver, thank you. 

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New Here ,
Dec 02, 2021 Dec 02, 2021

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This works!!! Move it to the top of the thread...

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New Here ,
Jan 03, 2022 Jan 03, 2022

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Damn, it worked. I was bacoming crazy to wait 20 seconds every single time I open a document. Another Adobe joke for paying customers. Terrible company.

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New Here ,
Jan 12, 2022 Jan 12, 2022

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works for me thanks! Paul

 

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New Here ,
Jan 17, 2022 Jan 17, 2022

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God bless you! 😄 

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New Here ,
Feb 19, 2022 Feb 19, 2022

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I tried this solution and although it works occasionally, it still delays 50% of the time.

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New Here ,
Mar 25, 2022 Mar 25, 2022

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I tried all of the above "solutions" and none of them worked for me.  In fact, after the latest update, not the delay is even longer (45 seconds).  And God-forbid, if you should do a search , there are 3-4 45 second delays!!  My browser is MSEdge.  The Google Chrome does not have the tool box.

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New Here ,
May 14, 2022 May 14, 2022

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This worked for me.  With all the other security measures in place nowadays, program security is redundant and should be removed as it is NO LONGER NEEDED and besides WHO CARES?  If someone wants to read my files I say LET THEM so the word about my work gets out there in the world even if someone copies my work for their own benefit.  I say So the F what.  If security is needed to prevent someone running exploitive code thats another story meaning the software is faulty in the first place.  FIX THE HOLES in the code then rather than a silly security skin.

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New Here ,
Jun 23, 2022 Jun 23, 2022

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It works! Thanks to the guru!

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New Here ,
Jul 19, 2022 Jul 19, 2022

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You're a star! Works perfectly.

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New Here ,
Sep 01, 2022 Sep 01, 2022

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This is still a problem I have encountered over the last few weeks (September 2022).  This fixed the issue.  Maybe if we give Adobe a few more years they can fix it?

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New Here ,
Aug 17, 2019 Aug 17, 2019

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Why is thia answer makred as the correct answer. I have the same issue and this option in preferences was unchecked already. It doesn't do a tiny bit of difference so why is it marked as the correct answer. Adobe, you should stop doing this marking answer as the correct answer when you can see many people saying that did not work for them.

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Explorer ,
Oct 09, 2019 Oct 09, 2019

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many many tech calls, AA reinstalls, registry tweaks etc, even overclocked PC, switched to third part file explorer. The delays I get are only when opening from any file explorer, MS or 3rd party. Awful.

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Community Beginner ,
Sep 29, 2020 Sep 29, 2020

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This is NOT the fix - I agree! Option was not checked when I went into Security Enhanced either. I even disabled "Enable Enhanced Security" - which I know isn't a good thing - to see if that helped.  Nope. Nuance PDF is a competing product that doesn't have this bug. I'm gonna switch back, after paying the $140 annual cost of Adobe Pro. What a waste.

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New Here ,
Feb 09, 2021 Feb 09, 2021

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Try "repair installatoin"

if that deosn't solve the issue, go to preferences , documents, and lower the "documents in recently used list to 5 or lower.

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Community Beginner ,
Mar 15, 2021 Mar 15, 2021

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This did not work. Reduced the # of documents in Recently Used to 5 and let it go for 3 weeks like this. No difference. Still SUPER SLOW opening .pdfs from Outlook email. Also, now the program is buggy - a new problem in the last month - and we get "Not Responding" and it greys out for a time while waiting to open .pdfs. We hardly use Adobe Pro now; changed our office defaults to NUANCE PDF (Kofax).

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