• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Losing PDFs after shutdown

New Here ,
Sep 27, 2022 Sep 27, 2022

Copy link to clipboard

Copied

I shut down my Mac every Friday night and when I go to open Acrobat Reader on Monday, all my files are gone, other than the Welcome PDF. Why is this happening? Do I have something toggled on that I don't want?

TOPICS
General troubleshooting

Views

424

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Oct 02, 2022 Oct 02, 2022

Here are some troubleshooting thoughts:

  • When you open them from the sent file, are you on-purpose saving them to your desktop or are they going into your mail downloads folder?
  • Do you view the files in a browser or in Acrobat Reader?
  • Do any other files remain on your desktop when you reboot your computer?
  • Do they remain when they are saved to a folder in Documents instead of Desktop?

 

Let us know if any of this helps.

 

Jane

 

Votes

Translate

Translate
Adobe Employee ,
Sep 30, 2022 Sep 30, 2022

Copy link to clipboard

Copied

Hi @Barbara26324303zsdm 

Sorry to hear about the trouble caused.

Looking at the scenario given above, it seems you are looking for the files stored in the Adobe Document cloud.

There's likely a chance that you are not signed into the application or used a different email address to Sign In than what was used before. 

 

Check your email address once. Also, Sign In on Document Cloud web to see if you can locate your file here: https://acrobat.adobe.com/link/home/ 

 

Thanks,

Akanchha 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 01, 2022 Oct 01, 2022

Copy link to clipboard

Copied

Does this only happen at the weekend, or does it happen if you just reboot another time? Where do you save your PDF files?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 01, 2022 Oct 01, 2022

Copy link to clipboard

Copied

In my line of work, I don't need to keep files for more than a month or so, so it's not a huge problem. I keep them on my desktop until I no longer need them, then move to trash. So I can retrieve either thru the sent file or from the trash. But to answer your question, it's after every time I shut down/reboot.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 02, 2022 Oct 02, 2022

Copy link to clipboard

Copied

LATEST

Here are some troubleshooting thoughts:

  • When you open them from the sent file, are you on-purpose saving them to your desktop or are they going into your mail downloads folder?
  • Do you view the files in a browser or in Acrobat Reader?
  • Do any other files remain on your desktop when you reboot your computer?
  • Do they remain when they are saved to a folder in Documents instead of Desktop?

 

Let us know if any of this helps.

 

Jane

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines