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Lost 'Properties' box.....

New Here ,
Jul 24, 2023 Jul 24, 2023

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I have upgraded from a Windows laptop at work to an 'older' iMac from home. 

 

Screen Shot 2023-07-25 at 12.25.51 PM.png

There 'was' a properties box next to 'Advanced' where I could set paper size / feed / location etc, but it has gone. Would appreciate a fix please, or where I need to look next. 

Please and thank you. 

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Mac , Print

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Adobe Employee ,
Jul 25, 2023 Jul 25, 2023

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Hi @Mark31276444y0ly 

 

Hope you are doing well and thanks for reaching out

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.03.20244 installed. Go to Help > Check for updates and reboot the computer once.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and see if that works.

Also, check for any missing/pending updates for printer driver and firmware and try updating it and check. https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

 

For more information about Advanced printing settings  please check the help page https://helpx.adobe.com/acrobat/using/advanced-pdf-print-settings.html

 

Regards

Amal

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