Mac OS 15.3.2 Acrobat Reader Fonts not visible

[Joelob22]

After update to Mac OS 15.3.2 I’m no longer able to view any of my pdf files sent from Chase bank! All are redacted with only lines and graphics visible. The remainder of the page is white . Encoding of words/numbers: gone! Next to each file name In acrobat: xxx.pdf (SECURED). Adobe- fix your mess please

Mac OS 15.3.2 Acrobat Reader Fonts not visible

(Title optimized by Adobe Moderator)

[dmhughes]

This fix worked. Thank you!

[mdupras]

Should the update for Acrobat Pro be available through Creative Cloud? I'm not seeing it there. When I attempt to update from within the app, I get an error message. I uninstalled Acrobat Pro and reinstalled, and the version remains 2025.001.20432.

[trish_8376]

I updated Acrobat Reader to 2025.001.20438, and the problem seems to be resolved. I can see the information in the PDFs now. Thank you! 

[peterson81_6756]

Thanks for the fix.

I posted a note about the update to the Apple Community  thread:

"sequoia 15.3.2 update cant open some .pdf files"

[vcalahan]

Hi Ravi,

running Acrobat Pro version 2025.001.20432 on desktop here. No update/patch available yet on Creative Cloud. BTW I've noticed the same issue with all my old PDF bank files that used to open fine. Thanks for updates and getting back. ;^)

[dmhughes]

You have an old version of Acrobat Pro. Maybe you don't have auto-updates turned on? Today’s update is from 2025.001.20437 to 2025.001.20438. You can go into Creative Cloud and uninstall your version, then install the most recent one. If the most recent one there is 2025.001.20437, you would then need to update to 2025.001.20438 within the app.

[mdupras]

I posted about this issue just a little while ago. Creative Cloud is not showing any updates for Acrobat Pro, at least not for me. I uninstalled the version I'm running (2025.001.20432) and then reinstalled from Creative Cloud — same version installed, not a new one. I've quit and reopened Creative Cloud, signed out and back in, rebooted my computer, etc. No change. Also, when I attempt to update from within the Acrobat Pro app rather than Creative Cloud, I get an error message (see screenshot).

And I have the same issue discussed above about an Acrobat Helper app launching and displaying in the Dock alongside the main app.

I suspect this update may only apply to Reader and not Pro.

[vcalahan]

Dito…

[vcalahan]

Hi, I did that alaready today but just in case, uninstalled again then re-uploaded the lastest version available on Cretive Cloud,  and it's still 2025.001.20432? So still have the issue. Maybe the build numbers are different in Europe and the "unified version" we get is something different? cheers. V.

[dmhughes]

Yes, maybe so.

[mdupras]

@vcalahan — I don't think that's the difference. I don't have the "unified" version (see screenshot), I live in the U.S., and I'm still having all the same issues you are. The post earlier in the thread announcing the update specifically refers to Acrobat Reader, not Acrobat Pro. Are those who've found and installed the update definitely using Pro and not Reader? 

[dmhughes]

I'm using Acrobat Pro and the fix works for me. I think the original poster was refering to Reader, but the discussion expanded to Pro as well. 

[mdupras]

Thanks @dmhughes — the trouble is that for some us, there's no fix to download! Creative Cloud is not showing that there's any update. And when I uninstall Acrobat Pro and reinstall it, it installs the same broken version I already have (2025.001.20432).

[dmhughes]

I updated mine from within the app, not from Creative Cloud. It's in Help/Check for Updates. 

[mdupras]

I tried that, too @dmhughes, and posted about it earlier in the thread. When I try to update from within the app, I get the error message in the screenshot attached.

[mdupras]

And I have auto updates turned on, so it should be doing the update on it's own.

[dmhughes]

It's a mystery. Maybe Adobe will respond with answers to why some people can only install (2025.001.20432). I uninstalled my Pro app and reinstalled from Creative Cloud last week when the trouble started, and the reinstall gave me (2025.001.20437).

[ravinderg62643219]

Hi @dmhughes 

Currently we have rolled out only patches for this fix. It is not yet available as full install via Creative Cloud. 

Please install app from Creative cloud and do a Help->Check for Updates.

Regards

Ravi

[vcalahan]

Done today and worked for me (by using the check for updates through the app method). Thanks Ravi

[ravinderg62643219]

Hi @mdupras 

Is it updated for you ? If not can you try doing Help -> Check for updates.

[mdupras]

Thanks for your reply @ravinderg62643219 — As I posted above, I get an error message (Error 1858) when I attempt to update from within the app (Help -> Check for updates). Please see the attached screenshot. I have attempted this multiple times after uninstalling and then reinstalling both Acrobat Pro and Creative Cloud.

[ravinderg62643219]

Hi @mdupras 

Need to check why updates are not working for you. Could you please share the Acrobat diagnostics logs with us for debugging.  Please refer https://helpx.adobe.com/in/acrobat/kb/acrobat-diagnostics.html for tool.

[mdupras]

Thank you @ravinderg62643219 — Here is the log ID: c009ee75-0262-4fda-b17d-8d718e19a937

FYI, the diagnostic tool was not working with the Acrobat version I had (2025.001.20432), so I used Time Machine to restore a version from a few weeks ago (24.005.20400). I still get the same error when attempting to update, but I was able to successfully run the diagnostic tool.

[mdupras]

@ravinderg62643219 — I'm not sure whether your support team has had a chance to review my issue and the diagnostic logs, but I wanted to update on what I've attempted on my end. I went through a process of uninstalling all Adobe applications on my computer, ran the Adobe Cleaner tool, hunted down additional Adobe-related system files and deleted them, and restarted my computer. After that, I reinstalled only Acrobat Pro. But I get the same result — an error message when I run "Help -> Check for updates." At this point, I'm out of ideas on how to fix this.

Incidentally, I have a second Mac — a work-issued laptop — that runs the same Creative Cloud account, and I was able to update Acrobat Pro on that computer without a problem.

[46022312250614]

The fix appears to have solved the problem for my documents. Thank you.

FWIW, I have not encountered the situation (as described by kd49496195) where the files open in a separate Adobe Acrobat Helper app window instead of Acrobat Pro