Mac OS Cannot find an appropriate player for the sound.

[Noval12]

Hi. I ve got after last update on mac OS a Problem. 
When i open my PDF file, where i recorded some speaches, Acrobate Reader schows me this Error: Cannot find an appropriate player for the sound

.

I checked in "Preferences"->"Multimedia Trust" two players and there are two added

[DOBE_A]

I also have this problem

[Amal.]

Hi Noval,

We are sorry for the trouble. As described above, you are getting the error: Cannot find an appropriate player for the sound, correct?

What is the version of the Adobe Acrobat Reader DC installed? To check the verion please use the link: https://helpx.adobe.com/acrobat/kb/identify-product-version.html

Make sure that you have the latest version 19.21.20049  installed. Go to Help > Check for Updates. For detailed information please use the link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Let us know how it goes

Regards

Amal

[DOBE_A]

I have already installed the latest version 19.21.20049.  Still the same error "Cannot find an appropriate player for the sound".

[Noval12]

Hi

Thanks for answer. 
I have the latest version:

 

[Noval12]

Hi. I didnt solve the Problem 

[Amal.]

Hi there, 

We are sorry to hear that the issue still persists. 

We need some more information for a better understanding:

• Is this a behavior with a particular PDF file with Audio embedded or with any PDF file with Audio?
• Are you the author of the PDF file or have you got the file from another user?
• What is the format of the Audio file embedded in the PDF?
• Could you please share the file with us for testing via private message? Please click on the message icon on the top right corner to start the private message.

We are here for help, just need more information

Regards

Amal

[malachym24751512]

Hi,

Was a solution found for this? I am now experiencing the same.

I am using the latest version

Regards,

[jenuhhf]

I am currently facing the same issue, unfortunately. I have spent the last hour and a half with Adobe over chat and they basically said that if you have the Catalina version of Macbook (which is what I have), then it has been an ongoing issue and to simply just wait for an update. Hopefully this message helped you. 

[malachym24751512]

Thanks jenuhhf. I came across that last night. Not great news but I least I know to work around it for now

[Hillaryc2]

Hello,

I'm having the same problem on a macbook (MacOS Catalina). 

I have opened a PDF with audio comments but when I click it, I get the message:

Cannot find an appropriate player for the sound.

Unfortunately, I haven't found a solution yet. Has anyone a way to get around it?

[Amal.]

Hi All 

We are sorry for the trouble and the delay in response.

Please share a sample PDF file with us for testing so we can reproduce the issue on our end and get it investigated further.

Please upload the file to the document cloud (https://documentcloud.adobe.com/link/home/) generate the link and share it with us.

Regards

Amal

[johnb121]

I am also having this problem.  Here is the link to the file, which I have uploaded.  I would appreciate any help you can give to getting this to work.  Thanks,

https://documentcloud.adobe.com/link/review?uri=urn:aaid:scds:US:2fdfbb95-9083-45bf-abf1-3f60bdedb44...

[Amal.]

Hi All

Sorry to keep you waiting.

This issue is addressed now with our new update 20.009.20067. Please update the application to the new version available from the help menu > check for updates and see if that works for you.

Regards

Amal

[swaldrip]

Same issue. Updated, upgraded to pro. It still doesn't work.

https://documentcloud.adobe.com/link/track?uri=urn:aaid:scds:US:c863d977-a35c-4746-ad39-8704416d61d2

[default0197em7xci5v]

I've got the same problem.  PDF constantly says "Cannot find an appropriate player for the sound", despite re-installing both Adobe and also Flash.

if Adobe can't fix the problem, is there at least a workaround?  I really need my students to be able to hear the pronunciation of words.