MacOS 11.6 Acrobat reader installation got stuck and froze system

Community Beginner ,
Oct 01, 2021 Oct 01, 2021

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MacOS 11.6. Tried to install Acrobat reader, and the installation process got stuck at 3/4 of running package script and pretty much froze the system. Had to use terminal command to shutdown. Wonder if this is a known issue in this community.

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Adobe Community Professional ,
Oct 02, 2021 Oct 02, 2021

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<moved from download&install>

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Adobe Employee ,
Oct 05, 2021 Oct 05, 2021

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Hi @matias2718 

 

Hope you are doing well.

As per the issue description the installation got stuck in between. This is not a common issue that users facing. However, you can try few troubleshooting steps mentioned below:

1. Run Acrobat cleaner tool: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

2. Manually remove all the Adobe folders. Here is a help document to find Adobe folder locations: https://helpx.adobe.com/x-productkb/global/delete-previously-installed-application-files.html

3. Try reinstalling the application: https://get.adobe.com/reader 

 

Let us know if that helps.

 

Thanks,

Harsh

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