Measuring Tool shows incorrect length, though scale is correct

New Here ,
Apr 12, 2021 Apr 12, 2021

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Hi,

 

I have an issue with the measuring tool in Adobe Reader.  I can correctly set the scale, but the measurement is incorrect in the display. For example, I have a drawing with scale 3/16 in = 1 ft.  I set the ration to 0.1875 in = 1ft, but it doesn't measure correctly, an area labeled 10 ft, 1 in on the drawing is calculated as 6.16 ft by Adobe.  

Here is the scale: 

defaultb7w88v4z9k2g_1-1618259492403.png

and here is a picture of the calculated measurement:

 defaultb7w88v4z9k2g_0-1618259467430.png

I open the same drawing with another PDF viewer (Foxit Phantom PDF), and it works without issue - the same area is now measured correctly: 

 

defaultb7w88v4z9k2g_2-1618259781746.png

 

I am not sure if I am missing something, but I have tried this with multiple drawings, it happens with them all. Can anyone provide an idea about what I may be doing wrong, or is this a flaw in Reader? 

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Adobe Employee ,
Apr 13, 2021 Apr 13, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described the measuring tool is showing incorrect measurement.

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF and check.

 

What is the version of the Adobe Acrobat Reader you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.01.20145 installed Go to Help > Check for Updates and reboot the computer once.

 

I have tried to reproduce the issue on mu end and its working fine. Please try to repair the installation (Win Only) and see if that works. Go to Help > Repair Installation.

 

If it still doesn't work , please try to reset the Acrobat preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and see if that helps.

 

Regards

Amal

 

 

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New Here ,
Apr 13, 2021 Apr 13, 2021

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Hi Amal

Thank you for replying to my inquiry. Here are the answers to your questions:

- This behavior occurs with multiple PDFs.
- The version of Adobe Reader used is 2021.001.20145. This issue has occurred on three computers, with multiple documents. 
- I've run the repair, and the issue is still occuring.
- I am unable to remove the preferences folder, I navigate to the path C:\Users\robr\AppData\Roaming\Adobe\Acrobat\DC, and there is no preferences folder (only Collab, Forms, JSCache, Redaction, Security, Stamps, and a couple of files.)

I've attached a file that is having the problem. 

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Adobe Employee ,
Apr 30, 2021 Apr 30, 2021

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Hi there

 

I am sorry for the delay in response. As mentioned you ware unable to locate the preferences folder, is it a personal machine or a IT managed work computer?

 

I have tested the file you have shared and its working fine. Please try to remove the application using the Acrobat Cleaner Tool - https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  reboot the computer and reinstall the application using the link - https://get.adobe.com/reader/enterprise/

 

Regards

Amal

 

 

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New Here ,
Mar 02, 2022 Mar 02, 2022

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what a load of rubbish.  Answer the question Adobe.... Honestly

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New Here ,
May 07, 2022 May 07, 2022

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I have the same issue.  I've set the scale, which is 1:1250, so 1cm equals 12.5m.  I measure known distances, such as 7.2m but when measured it comes out at 27m ...why is this?

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Adobe Employee ,
May 09, 2022 May 09, 2022

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Hi there

 

We are sorry to hear that, please go through the correct answer marked in the similar discussion https://answers.acrobatusers.com/Why-Measure-tool-return-wrong-quantities-q42151.aspx and see if that works for you. 

 

Regards

Amal

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