multi media issue. with reader

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Feb 28, 2021 Feb 28, 2021

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I can open any pdf file there are just a few that I have this issue with. When opening a select pdf I am immediately prompted with the following pop up

 

Multimedia player finder

the pdf file contains media that requires an additional player. please click get media player to download the correct media player. to play media you will need to close and restart the application once the player installation is complete.

 

when I follow steps it brings me to this link. 

404 error page (adobe.com)

 

I have attempted the following to resolve the issue;

your help guide from web site Playing video, audio, and multimedia formats in PDFs, Adobe Acrobat

uninstall and reinstall the application

remove the file and redownload it

update tabe

and repair installer tabe 

 

 

TOPICS
General troubleshooting , PDF forms , View PDF , Windows

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